[Nick]

Hi  @thecuriousdig

I’ve checked your website and even on desktop version loading of content is strangely delayed (Half of the content is loaded first and after couple of seconds rest of the content is filled, this is the cause). It could be one of these:

1. 3rd party plugin
2. Bad configuration of Caching plugin
3. Server-side issue

Unfortunately, we can’t help you with with any of the above issue because it is not related to Ashe theme. The theme itself is tested by thousands of users and we have never encountered issue like this, this thread is a first case. And, sorry for the delay!

Kind Regards

[Nick]

Hi all, Nick is here from the DEV team, first of all, sorry for the delay – we are migrating all our infrastructure to the google servers to make everything much faster and I am very busy these days.

Regarding the issue, the theme itself doesn’t affect or change any RSS-related code or content, this is how WP renders it, if you want to make any modifications to RSS you need to look for RSS-related plugins which have a lot of options to customize RSS.

Kind Regards,

Nick

[Nick]

Hi,

Important: before adding the code, please make a backup. You can use this plugin – https://wordpress.org/plugins/updraftplus/ or make sure to test it on a development or staging environment before running it on a live website.

To set Right Sidebar for all pages you will need to insert the following code at the end the functions.php file. Then you need to visit your website home page and refresh it once (this will update all pages with the custom value). After that you can remove the code from functions.php file.

$args = array(
    'post_type' => 'page',
    'post_status' => 'publish',
    'posts_per_page' => -1
);
$all_pages = new WP_Query( $args );
if ( $all_pages->have_posts() ) {
    while ( $all_pages->have_posts() ) {
        $all_pages->the_post();
        update_post_meta(get_the_ID(), 'show_page_sidebar', 'rsidebar');
    }
    wp_reset_postdata();
}

Kind Regards

[Nick]

Hi Mélanie, I am talking about the link which is provided in this thread

https://wp-royal-themes.com/forums/topic/impossible-to-install-ashe-pro/#post-70136

 

Kind Regards,

Nick

 

[Nick]

Hi, Nick is here from DEV team, I am unable to log in the link you provided expired I think, please resend the new on and I will check this ASAP.

Kind Regards,

Nick

[Nick]

Hi,

Nick is here from the DEV team, our theme uses the latest new version of font awesome which loading icons using SVG and your plugin uses old font awesome, that’s why you have the issue. To say shortly our theme running on the latest modern software and your plugin on old – so this is not our theme’s issue.

Nothing we can do here, Ask them to update the font awesome or change the plugin.

Kind Regards,

Nick

[Nick]

This reply has been marked as private.

[Nick]

Hi, Nick is here from the DEV team, please update the site access link, it has expired – and I will check your site then.

Kind Regards,

Nick

[Nick]

I Was unable to login to FTP, if you can please login via FTP, navigate in wp theme directory and rename our theme, then you will be able to login, after login delete them and download and install it again. All be fine then – don’t forget to activate license.

[Nick]

Ok I will check it now, please answer my question.

[Nick]

Hi,

Looks like your hosting has some license synchronization issues, no other customers have reported a similar case. Please share your FTP access and mark this post as private and I will help you asap.

Do you have an activated PRO theme license after installing the PRO theme?

Kind Regards,

Nick

[Nick]

Hi,

Nick is here from DEV team, temporary login link does not work, please make a new one or please share your site URL/username (you can create new user support for us if you like)/password & we will check. Mark post as private to hide these details from the public.

Kind Regards,

Nick

[Nick]

Hi,

Nick is here from the Developers team, I have added your item and it works fine, please check the video

Kind Regards,

Nick

[Nick]

Hi,

Please sens us Name/Surname & Email which you have used during purchase & we will refund, sent it on info.wproyal@gmail.com

Send link of this forum topic in the email as well.

Kind Regards,

Nick

[Nick]

Hi,

Nick is here from DEV team, unfortunately I can’t give you a clear answer here BUT – if the framework you want to use is coded with WP standards it will work with any WP  theme, if not then it only works with some themes which are supported by this framwork, or maybe you are doing something wrong and that’s why you can’t achieve this. Unfortunalty I am not good with these frameworks so this is all I can say in this case.

Kind Regards,

Nick

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