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Viewing 15 posts - 1 through 15 (of 136 total)
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  • in reply to: Wrong format on featured image on overview page #76137
    Nick
    Keymaster
    WP Royal Team

    Hi, I have inspected your site with big attention but can’t find any theme-related issues, maybe WP still has some bugs related to images in the latest update so please wait for the next update or post on wp.org support forums about te issue and maybe they will find a solution for you.

    Ask your hosting to help you to fix this issues (see the image) and then delete cache and rebuild thumbnails and this might help https://prnt.sc/kJ1tfn-mTc1v

    Unfortunately I can’t help you here more since the issue is not theme related.

    Kind Regards,
    Nick

    • This reply was modified 1 month, 1 week ago by Nick.
    in reply to: 7/10 Featured images squashed in Chrome, ok in other browsers. #76091
    Nick
    Keymaster
    WP Royal Team

    New WP 6.7.1 is available for now, please update it, update our theme as well (if you have not updated it yet), and rebuild thumbnails and all be fine then.

    Kind Regards,
    Nick

    in reply to: Wrong format on featured image on blog post #76090
    Nick
    Keymaster
    WP Royal Team

    New WP 6.7.1 is available for now, please update it, update our theme as well (if you have not updated it yet), and rebuild thumbnails and all be fine then.

    Kind Regards,
    Nick

    in reply to: Wrong format on featured image on blog post #76071
    Nick
    Keymaster
    WP Royal Team

    Hi All, Today we have found that the latest WP update causing this issue – a lot of other themes have been affected – you can read more on the official WP site https://core.trac.wordpress.org/ticket/62413

    So let’s wait for the latest WP update which will be available very soon (today or maybe tomorrow as wp.org has reported)

    But keep in mind that we are also working hard on this issue to find a workaround before the latest WP update is released, so if we find a solution we will update the theme ASAP – keep an eye on theme and WP updates :).

    Kind Regards,
    Nick

    • This reply was modified 1 month, 2 weeks ago by Nick.
    in reply to: 7/10 Featured images squashed in Chrome, ok in other browsers. #76070
    Nick
    Keymaster
    WP Royal Team

    Hi All, Today we have found that the latest WP update causing this issue – a lot of other themes have been affected – you can read more on the official WP site https://core.trac.wordpress.org/ticket/62413

    So let’s wait for the latest WP update which will be available very soon (today or maybe tomorrow as wp.org has reported)

    But keep in mind that we are also working hard on this issue to find a workaround before the latest WP update is released, so if we find a solution we will update the theme ASAP – keep an eye on theme and WP updates :).

    Kind Regards,
    Nick

    • This reply was modified 1 month, 2 weeks ago by Nick.
    in reply to: Wrong format on featured image on blog post #76051
    Nick
    Keymaster
    WP Royal Team

    We have just released a new update, so please update the theme to latest version as well, rebuild the thumbnails and delete the cache as well.

    Kind Regards,
    Nick

    Nick
    Keymaster
    WP Royal Team

    Hi all again, please update to the latest theme version 3.7.8, clear cache(if you have) , regenerate thumbnails and all be fine then.

    Kind Regards,
    Nick

    in reply to: 7/10 Featured images squashed in Chrome, ok in other browsers. #76047
    Nick
    Keymaster
    WP Royal Team

    Hi All, we are working on this issue and provide an update of themes today or tomorrow.

    Kind Regards,
    Nick

    in reply to: Wrong format on featured image on blog post #76046
    Nick
    Keymaster
    WP Royal Team

    Hi Veronica, Nick is here from the Developers team, I have uploaded a rectangular image and it looks fine on your blog

    https://prnt.sc/Htoofv5A7siC

    If I got something wrong please let me know and I will continue to investigate it.

    and by the way, you have many performance-related issues on your site so it is recommended to fix them

    https://prnt.sc/Gunj0yATuwUY

    Kind Regards,
    Nick

    in reply to: No H1 Blog Post Title #75543
    Nick
    Keymaster
    WP Royal Team

    The topic closed, please learn more about SEO before complaining.

    Kind Regards,
    Nick

    in reply to: No H1 Blog Post Title #75532
    Nick
    Keymaster
    WP Royal Team

    Hi, Nick is here from the DEV team, actually this is not an SEO issue, if you do not have h1 on the page h2 becomes a priority for robots automatically, here are the results of Google scan https://prnt.sc/hXctGRsap5Fz and all you need to do is to take care to fix this issue.

    Kind Regards,
    Nick

    in reply to: deletion of non-http links #74735
    Nick
    Keymaster
    WP Royal Team

    Hi, Nick is here from the DEV team, this is not our theme-related issue, our theme does not change URLs, and this is done by wp or some plugins for safety reasons.

    Kind Regards,
    Nick

    in reply to: Images don’t resize for social media #74387
    Nick
    Keymaster
    WP Royal Team

    Hi, Nick is here from the DEV team, unfortunately, there is no theme-related solution to this case, but there might be some plugin for this case, The image width is longer then Facebook feed window so it will not display properly for the sure. Please try to google fo plugins, maybe they can limit shared image width.

    Kind Regards,
    Nick

    in reply to: I bought PRO, but you made aexcuses stop to use it! #71970
    Nick
    Keymaster
    WP Royal Team

    Hi, this is not our theme-related issue, you have a virus or Torian on your site and that’s why this is happening. Maybe somone hacked your site as well.

    If you ever have installed plugins from unauthorized wp sites or illegal sites that’s why this is happening.

    You need to hire an expert in this field to clear your site or you need do delete and reset everything and start from scratch or restore CLEAN backup if you have one.

    You can scan our theme and make sure that it has no viruses.

    Kind Regards,
    Nick

    in reply to: Theme Customization #71792
    Nick
    Keymaster
    WP Royal Team

    Hi,

    1. It is hard to help you like that, our theme itself does not change any sidebar visibility code, so please google how to show widgets on other pages and I am sure you will find the solution.

    2. We can’t help you here as well because you have changed the code.

    3. Nope it’s not possible

    4. Please share the page url and I will check.

    Kind Regards,
    Nick

Viewing 15 posts - 1 through 15 (of 136 total)