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Viewing 15 posts - 1 through 15 (of 126 total)
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  • in reply to: No H1 Blog Post Title #75532
    Nick
    Keymaster
    WP Royal Team

    Hi, Nick is here from the DEV team, actually this is not an SEO issue, if you do not have h1 on the page h2 becomes a priority for robots automatically, here are the results of Google scan https://prnt.sc/hXctGRsap5Fz and all you need to do is to take care to fix this issue.

    Kind Regards,
    Nick

    in reply to: deletion of non-http links #74735
    Nick
    Keymaster
    WP Royal Team

    Hi, Nick is here from the DEV team, this is not our theme-related issue, our theme does not change URLs, and this is done by wp or some plugins for safety reasons.

    Kind Regards,
    Nick

    in reply to: Images don’t resize for social media #74387
    Nick
    Keymaster
    WP Royal Team

    Hi, Nick is here from the DEV team, unfortunately, there is no theme-related solution to this case, but there might be some plugin for this case, The image width is longer then Facebook feed window so it will not display properly for the sure. Please try to google fo plugins, maybe they can limit shared image width.

    Kind Regards,
    Nick

    in reply to: I bought PRO, but you made aexcuses stop to use it! #71970
    Nick
    Keymaster
    WP Royal Team

    Hi, this is not our theme-related issue, you have a virus or Torian on your site and that’s why this is happening. Maybe somone hacked your site as well.

    If you ever have installed plugins from unauthorized wp sites or illegal sites that’s why this is happening.

    You need to hire an expert in this field to clear your site or you need do delete and reset everything and start from scratch or restore CLEAN backup if you have one.

    You can scan our theme and make sure that it has no viruses.

    Kind Regards,
    Nick

    in reply to: Theme Customization #71792
    Nick
    Keymaster
    WP Royal Team

    Hi,

    1. It is hard to help you like that, our theme itself does not change any sidebar visibility code, so please google how to show widgets on other pages and I am sure you will find the solution.

    2. We can’t help you here as well because you have changed the code.

    3. Nope it’s not possible

    4. Please share the page url and I will check.

    Kind Regards,
    Nick

    in reply to: Mobile search bar not working #71591
    Nick
    Keymaster
    WP Royal Team

    Hi,

    We tried lots of tricks to fix the issue but without any luck. It is what it is for now, I’m sorry, this sounds bit unprofessional but unfortunately it is a fact.

    FYI: Replacing search bar with another one will not work because android has issues with inputs inside popups in general.

    Kind Regards

    in reply to: Mobile search bar not working #71579
    Nick
    Keymaster
    WP Royal Team

    Hi,

    The thing is that Android devices hide Keyboards which are triggered from popups. That is common Android bug and unfortunately we can’t fix it.

    Kind Regards

    in reply to: Can’t activate the pro template #71415
    Nick
    Keymaster
    WP Royal Team

    Hi, Yes it might be php-related issues, I can assure you that theme works fine without any issues, Just tested it.

    By the way what do you mean here “downloaded the hash plugin” – what is Hash?

    Kind Regards,

    Nick

    in reply to: Text editor – tinyMCE in Elementor #71402
    Nick
    Keymaster
    WP Royal Team

    Hi,

    To be honest I don’t fully understand what do you mean about tinyMCE, can you please provide screenshots or screencast (vide) for that issue?

    Also, If you want to user Premium Elementor widgets you need to buy Elementor Pro plugin or the one it belongs to (other Elementor addons, for example: Royal Elementor Addons).

    Ashe Pro is a Blog Theme and it doesn’t come with Elementor Widgets.

    Kind Regards

    Nick
    Keymaster
    WP Royal Team

    Hi Christina, thanks for letting us know. Will do it.

    Kind Regards,
    Nick

    in reply to: AWP Classifieds Plugin compatibilty Issues #71329
    Nick
    Keymaster
    WP Royal Team

    Hi, Nick is here from DEV team, it is very time-consuming to diagnose and debug something like this via screen sharing, so we can’t help you in this case, if you want we can provide a refund.

    Kind Regards,
    Nick

    in reply to: PHP 8 problem #71259
    Nick
    Keymaster
    WP Royal Team

    Please Update to the Latest Theme version, PHP issues must be fixed.

    Kind Regards,
    Nick

    in reply to: Update Bug? Header image #71196
    Nick
    Keymaster
    WP Royal Team

    Hi,

    I finally found out, you have the Ashe Pro Child theme which has custom header template file that overrides changes to the latest update. I’ve fixed it manually, please check it out and let me know.

    Kind Regards

    in reply to: Update Theme, Header image gone #71195
    Nick
    Keymaster
    WP Royal Team

    Hi,

    I finally found out, you have the Ashe Pro Child theme which has custom header template file that overrides changes to the latest update. I’ve fixed it manually, please check it out and let me know.

    Kind Regards

    in reply to: Update Bug? Header image #71194
    Nick
    Keymaster
    WP Royal Team

    Hi Again,

    The thing is that I’ve tried to clear the cache but still the code from new update is cached. Your website doesn’t accept even manual changes in code, it shows cached version. Can you log-in to your hosting dashboard and clear the cache from there?

    Regards

Viewing 15 posts - 1 through 15 (of 126 total)