[Veronica Kvale]

After the last update the featured image on my blog post appears squared, even if it actually has a rectangular shape. This only appears on my new blog post. Older posts with featured images with the same shape and size as the new post are not affected.

I want the original shape of the featured image to come back! After all, there is a reason I crop the featured images to this size… I’ve checked both Microsoft Edge and Google Chrome, and both show the same wrong format.

https://bycino.no/blogg/

[vako]

Hi Veronica,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Veronica Kvale]

This reply has been marked as private.

[vako]

Hi Veronica,

Sorry for the late reply, we have been on holiday.

As we see on the website your featured images have different intrinsic sizes from the origin, please install 3rd party plugin: AJAX Thumbnail Rebuild https://wordpress.org/plugins/ajax-thumbnail-rebuild/  rebuild your image thumbnails and everything will be fine.

Kind Regards

[Veronica Kvale]

This did not work at all!! Instead it started to transform all of my other featured images on my blog posts to a squared format!! Please fix this as it makes my blog look horrible! I deactivated the plugin after a while, so it didn’t mess up all of my images.

Veronica

[Rita-Adriana Rusu]

Same problem here. But as you can see its not the best option.

So, I dont thing this can be a good option! Any other option that is more pertinent?

• This reply was modified 4 months ago by Rita-Adriana Rusu.

[Joachim]

Yeas, this is a sad option and it even doesn’t work. 😀

[Nick]

Hi Veronica, Nick is here from the Developers team, I have uploaded a rectangular image and it looks fine on your blog

https://prnt.sc/Htoofv5A7siC

If I got something wrong please let me know and I will continue to investigate it.

and by the way, you have many performance-related issues on your site so it is recommended to fix them

https://prnt.sc/Gunj0yATuwUY

Kind Regards,
Nick

[Nick]

We have just released a new update, so please update the theme to latest version as well, rebuild the thumbnails and delete the cache as well.

Kind Regards,
Nick

[Veronica Kvale]

I’ve updated the theme, and tried rebuilding the thumbnails, and it still doesn’t work. If you look at your test you will see that the image on the blog page is not as rectangular as the photo itself. I’ve tried creating new blog posts with the same image as you, and the last image I’ve uploaded, but no success.

Please look further into this as this used to work just fine until recently. All my featured images on my blog post should be rectangular, like the blog post from Aug. 19 (and older). My blog posts from Sep. 22 to Nov. 7 was originally fine, until I rebuild the thumbnails, and they now appear squared (even though they’re not).

Kind regards,
Veronica Kvale

[Joachim]

Yes, same here. No changes. The featured images are still messed up. Also to install an older version of Ashe theme does not change it. It must also be an entry in the database. Maybe it is time to speak with the programmer. Haha.

But we have made a progress here: At first it was messed up with 9:16 featured images and now it is 1:1.

The goal to come closer to 16:9 is in sight.

[José Alexandre Beleza Fernandes]

Eu atualizei para Ashe 3.7.8 mas o problema mantém-se. Para imagem de destaque eu uso o formato 16:9, as imagens continuam nesse formato mas em tamanho reduzido. Desde 10 de Maio para cá estão todos assim, tenho 9 posts nessa situação. Por acaso nos últimos meses não tenho tido tempo para escrever, se tivesse estavam mais posts assim. Estou triste, corrijam isso.

Link para o meu blog: http://www.estradafora.com entrem e vejam como está.

[Nick]

Hi All, Today we have found that the latest WP update causing this issue – a lot of other themes have been affected – you can read more on the official WP site https://core.trac.wordpress.org/ticket/62413

So let’s wait for the latest WP update which will be available very soon (today or maybe tomorrow as wp.org has reported)

But keep in mind that we are also working hard on this issue to find a workaround before the latest WP update is released, so if we find a solution we will update the theme ASAP – keep an eye on theme and WP updates :).

Kind Regards,
Nick

• This reply was modified 4 months ago by Nick.

[Crinrict]

Was just coming here to report the same.

Thanks to the team for the quick answer on this.

Will wait patiently for WP to resolve this.

[Nick]

New WP 6.7.1 is available for now, please update it, update our theme as well (if you have not updated it yet), and rebuild thumbnails and all be fine then.

Kind Regards,
Nick

[Author]

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