[iamarcomicera]

Hello, I found a very annoying bug. The featured slider overlaps the header image. This only happens in the mobile version. How do I fix it? Thank you

[vako]

Hi @imaracomicera

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[iamarcomicera]

This reply has been marked as private.

[vako]

Hi @imaracomicera

 

We had already responded via email address, please check.

 

Kind Regards

[thecuriousdig]

This reply has been marked as private.

[vako]

Hi @thecuriousdig

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[thecuriousdig]

This reply has been marked as private.

[vako]

Hi @thecuriousdig

 

We checked your website and cant find the mentioned bug, can you please provide more details about the issue and also screenshots.

 

Kind Regards

[thecuriousdig]

This reply has been marked as private.

[vako]

Hi @thecuriousdig

 

We have replied to your email, please check inbox.

 

Kind Regards

[Nick]

Hi  @thecuriousdig

I’ve checked your website and even on desktop version loading of content is strangely delayed (Half of the content is loaded first and after couple of seconds rest of the content is filled, this is the cause). It could be one of these:

1. 3rd party plugin
2. Bad configuration of Caching plugin
3. Server-side issue

Unfortunately, we can’t help you with with any of the above issue because it is not related to Ashe theme. The theme itself is tested by thousands of users and we have never encountered issue like this, this thread is a first case. And, sorry for the delay!

Kind Regards

[Author]

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