Viewing 5 posts - 1 through 5 (of 5 total)
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  • #64796
    iamarcomicera
    Participant
    Premium Member

    Hello, I found a very annoying bug. The featured slider overlaps the header image. This only happens in the mobile version. How do I fix it? Thank you

    #64798
    vako
    Keymaster
    WP Royal Team

    Hi @imaracomicera

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #64799
    iamarcomicera
    Participant
    Premium Member
    This reply has been marked as private.
    #64800
    vako
    Keymaster
    WP Royal Team

    Hi @imaracomicera

     

    We had already responded via email address, please check.

     

    Kind Regards

    #70843
    Nick
    Keymaster
    WP Royal Team

    Hi  @thecuriousdig

    I’ve checked your website and even on desktop version loading of content is strangely delayed (Half of the content is loaded first and after couple of seconds rest of the content is filled, this is the cause). It could be one of these:

    1. 3rd party plugin
    2. Bad configuration of Caching plugin
    3. Server-side issue

    Unfortunately, we can’t help you with with any of the above issue because it is not related to Ashe theme. The theme itself is tested by thousands of users and we have never encountered issue like this, this thread is a first case. And, sorry for the delay!

    Kind Regards

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