[Mélanie Talcott]

I have this on my dashboard : (and I am not a great geek !)
Deprecated: Required parameter $wrapper follows optional parameter $type in /homepages/15/d380520710/htdocs/clickandbuilds/LeslivresdeMlanieTalcott/wp-content/themes/ashe-pro-premium/freemius/includes/class-fs-logger.php on line 145

Warning: Cannot modify header information – headers already sent by (output started at /homepages/15/d380520710/htdocs/clickandbuilds/LeslivresdeMlanieTalcott/wp-content/themes/ashe-pro-premium/freemius/includes/class-fs-logger.php:145) in /homepages/15/d380520710/htdocs/clickandbuilds/LeslivresdeMlanieTalcott/wp-admin/includes/misc.php on line 1381

Warning: Cannot modify header information – headers already sent by (output started at /homepages/15/d380520710/htdocs/clickandbuilds/LeslivresdeMlanieTalcott/wp-content/themes/ashe-pro-premium/freemius/includes/class-fs-logger.php:145) in /homepages/15/d380520710/htdocs/clickandbuilds/LeslivresdeMlanieTalcott/wp-includes/functions.php on line 6878

Warning: Cannot modify header information – headers already sent by (output started at /homepages/15/d380520710/htdocs/clickandbuilds/LeslivresdeMlanieTalcott/wp-content/themes/ashe-pro-premium/freemius/includes/class-fs-logger.php:145) in /homepages/15/d380520710/htdocs/clickandbuilds/LeslivresdeMlanieTalcott/wp-admin/admin-header.php on line 9

• This topic was modified 5 months, 1 week ago by Mélanie Talcott.
• This topic was modified 5 months, 1 week ago by Mélanie Talcott.

[vako]

Hi Melanie,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Mélanie Talcott]

This reply has been marked as private.

[vako]

Hi Melanie,

 

Please upload our product to your website and activate it, after that we will be able to proceed with the investigation.

 

Kind Regards

[Mélanie Talcott]

This reply has been marked as private.

[Angélica Gómez]

 

Hola, pueden ayudarme, estoy intentando instalar el tema ashepro y me sale esto: q tengo que hacer?

Muchas gracias

<span style=”color: #444444; font-family: -apple-system, ‘system-ui’, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 14px;”>El archivo subido supera la directiva upload_max_filesize en php.ini.</span>

[vako]

Hi Melanie,

 

We apologise for the delay. Your issue is redirected to the developer’s board and they are investigating the issue.

 

Kind Regards

 

[vako]

Hi Angelica,

 

At first, thank you for choosing our theme and service.

Actually, it’s not a theme-side issue, please contact your server/hosting provider and ask them to increase the PHP upload max file size limit.

 

Kind Regards

[Mélanie Talcott]

Hi

I sent you FTP and I don’t see any change on my site. It has been more than a week since I bought this theme from you. It seems to me that if you cannot provide a reliable solution to its installation, I am entitled to expect a refund for this purchase.

Thanks, Mélanie

[vako]

Hi Melanie,

 

We apologise for the delay. Your case is already sent to the developer’s board, I will remind them to check your issue ASAP and set priority to urgent.

We apologise once again and thank you for your patience.

 

Kind Regards

[Mélanie Talcott]

On October 7, I bought Asher Pro from you. To date, on October 20th, it is still not installed on my site, because it is buggy. Despite my various requests, the situation continues. I did not buy this template to keep it inactive. And I must admit that I’m a bit fed up with it. I am no longer under the illusion that I can work with it. So I ask you to refund me! Thank you.

[Nick]

Hi, Nick is here from DEV team, I am unable to log in the link you provided expired I think, please resend the new on and I will check this ASAP.

Kind Regards,

Nick

[Mélanie Talcott]

Hi Nick

Who do you answer to? To me, Melanie or to someone else? And if so, which link are you talking about? I’m a bit fed up

a bit fed up since October 7th, when I bought your Ashe Pro theme that I can’t use!

[Nick]

Hi Mélanie, I am talking about the link which is provided in this thread

https://wp-royal-themes.com/forums/topic/impossible-to-install-ashe-pro/#post-70136

 

Kind Regards,

Nick

 

• This reply was modified 4 months, 3 weeks ago by Nick.

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