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Hi,
We have refunded your purchase. It will appear on your account in range of 5-10 days.
Kind Regards
Hi dear KB71,
All our themes are coded by WP standards, so if plugin not works with our themeis it means that plugins is not coded by WP standards so in that case plugin author must provide fix/help, unfortunately we can’t provide support in this case.
Kind Regards,
Nick
Hi Alessandro,
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please mark your reply as private to hide it from the public.
Kind Regards
Can you please describe the issue more detailed? Please share the screenshots of the issue for more clarifications also your website URL and we will check for the possible solutions.
Kind Regards
Hi 🙂
1. Yes when you are adding that code it deregisters & disables all font awesome icons.
2. Yes theme is using google fonts and you need to use plugin I have linked to host it locally (or any other similar plugin.)
3. I recommend you to use Chrome developer tools.
Kind Regards,
Nick
Hi,
1.Font awesome plugin we are using is hosted locally in the theme files so theme is ok with GDPR requirements in this case but you might have some other plugin which loads Font Awesome from their server so you should find and fix them to accept GDPR requirements.
2.If you want to host Google fonts locally and dont brake any GDPR rules you need to use plugin slike
https://wordpress.org/plugins/host-webfonts-local/
Kind Regards,
Nick
Hi,
Unfortunately, It’s impossible to help clients with code customization because there are dozens of daily requests. Thanks for understanding.
Kind Regards
Hi,
Unfortunately, it’s not about some CSS snippets. We need to create a child theme and edit the main theme files there to get this working. Also, our icons are integrated with the theme customizer and it makes it even harder. You may hire a developer for that job.
Kind Regards
Ok but you need to updates all URL’s in your database as well to point all old HTTP links to https, you can try to use Really Simple SSL plugin which will do this for you and install a valid SSL certificate on your site (currently you have not SSL installed – please see the image below https://imgur.com/a/0CHxZHK ), all be fine then, Setting up SSL is bit tricky, so I recommend you to learn more about it or hire someone who will help you to set up it correctly.
Kind Regards,
Nick
Hi,
Nick is here from DEV team, can you please provide more info what you mean by “I just added an Index to my blog”
and I will do my bets to help you.
Kind Regards,
Nick
Hi,
Your site is not set https see image
So first make sure that all site is pointed to SSL and then we will check the image.
Currently your site running without SSl
Kind Regards,
Nick
Hi,
We still waiting for you, please grant site access and we will check it.
Kind Regards,
Nick
Hi,
we are using https://optinmonster.com/
Platform and yes it works with all our themes.
Kind Regards,
Nick
Hi,
Nick is here from dev team, top 2 most big issues you have with your site is hosting, please check this image
“Serve images in next-gen formats” & “Reduce server response times (TTFB)“
So you need to fix this hosting related issues. But you can also try AMP some cases it have really good results
Kind Regards,
Nick
February 3, 2020 at 1:06 pm in reply to: How can I change the hyperlinks color in my posts please ? #40560Elementor issue has been fixed, please update theme to latest version
1.9.7.4
It will be available after 1 hrs and please let us know if it works fine for you, please note delete your browser cache in order changes to take effect.
Kind Regards,
Nick
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