Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • June 30, 2020 at 3:10 am #52626
    Alessandro Lelj
    Participant
    Premium Member

    Hi vako,

    wordpress won’t update bard pro, download failed, forbidden. Could you fix it?Thank you!

    Alessandro

    June 30, 2020 at 12:07 pm #52636
    Nick
    Keymaster
    WP Royal Team

    Hi Alessandro,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details. To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please mark your reply as private to hide it from the public.

     

    Kind Regards

    June 30, 2020 at 12:27 pm #52639
    Alessandro Lelj
    Participant
    Premium Member
    This reply has been marked as private.
    June 30, 2020 at 2:19 pm #52643
    vako
    Keymaster
    WP Royal Team

    Hi Alessandro,

     

    Your server was blocking access to our API servers, we update your theme, now you are running the latest version.

     

    Kind Regards

    July 1, 2020 at 1:38 am #52660
    Alessandro Lelj
    Participant
    Premium Member

    Great!

    Thank you Vako!

    July 1, 2020 at 2:00 pm #52679
    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us anytime.

     

     

     

    Kind Regards

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