June 14, 2022 at 5:16 pm #68992
Can you tell me why the thumbnails come out so blurry on the featured slider?
I’ve tried jpgs, pngs, big images, images sized exactly the same size as the thumbnails, and lots of other things, but no matter matter what they come out blurry.June 14, 2022 at 6:20 pm #68995
At first, thank you for choosing our theme and service.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind RegardsJune 15, 2022 at 2:27 am #68996This reply has been marked as private.June 15, 2022 at 12:39 pm #68997
Settings for the featured slider were a mess, we corrected them, please check now and let us know if you need any further assistance.
Kind RegardsJune 15, 2022 at 5:25 pm #68998
Thank you for that. That looks great!
Now if I wanted to make those a fraction of the size (like genuine thumbnails only about 400 pixels tall) what do I change?
I was experimenting with all the settings, which is why it was such a mess. It’d be good to have a reset back to the defaults.June 15, 2022 at 6:59 pm #69000
At this moment all the settings with the slider are set to default, expert the image size, you need to enter your preferred dimensions here: https://nimb.ws/yEgfjX after that you need to rebuild images using the Ajax thumbnail rebuild plugin which is already installed on your website, please check the screenshot: https://nimb.ws/njr24P
Kind RegardsJune 16, 2022 at 11:00 am #69001
I’ve done that, but the images remain the same size and become blurry again.June 16, 2022 at 1:04 pm #69002
We checked your website again and the images look great, can you please share the screenshots of the issue on your end?
Kind RegardsJune 16, 2022 at 5:37 pm #69004
This is just what I can capture of the screen on my laptop:
I’ve changed the settings to 500 (length) x 325 (width), and rebuilt the thumbnails. But they’re still coming out huge.June 16, 2022 at 6:12 pm #69005
I will redirect this topic to the developer’s board and they will contact you.
Kind RegardsJune 26, 2022 at 5:01 am #69058
Hi. I was just wondering if there was any progress on this.
I haven’t heard anything.June 27, 2022 at 1:16 pm #69063
At first, sorry for the late reply, we had holidays.
Your issue is already redirected to the dev team, I will remind them to check your issue.
Kind RegardsJune 28, 2022 at 1:33 pm #69067NickKeymasterWP Royal Team
Hi, Nick is here from the DEV team, please update the site access link, it has expired – and I will check your site then.
NickJune 28, 2022 at 3:14 pm #69068This reply has been marked as private.July 1, 2022 at 12:21 pm #69072DukeKeymasterWP Royal Team
We’ve checked your website and this is how it looks – https://imgur.com/nUALO78 we don’t see any blurry images here. Also, the image link for “blurry images” you’ve provided before is broken so please capture it again and send us.
The thing is that your image orientation is vertical and if you want them to be smaller in height you should add 1 more column to your slider. The height is calculated regarding the width.
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