[vako]

Hi Milda,

Thank you for contacting us.

The cart totals, subtotals, and shipping information are generated by **WooCommerce**, rather than by the Ashe theme itself.

Ashe only provides the visual styling for WooCommerce pages, while the actual cart structure and checkout fields are controlled by WooCommerce.

If you would like to remove the subtotal and shipping information from the cart page while keeping only the final total, this would require either:

* a WooCommerce-specific customization, or

* a third-party WooCommerce plugin that modifies the cart layout.

We recommend contacting WooCommerce support or using a WooCommerce customization solution for this change.

Kind Regards

[vako]

Hi Tracey,

Thank you for activating the plugin.

However, we still need the temporary login URL generated by the plugin. Activating it alone does not give us access to your website.

Please create a temporary administrator login and send us the generated URL. Before sending it, test the link in an incognito/private browser window to make sure it opens the WordPress dashboard correctly.

Once we receive the working login URL, we’ll check the issue directly.

Kind Regards

[vako]

Hi Tracey,

Thank you for sharing the website URL.

We checked your homepage and were able to reproduce the issue. After debugging the page, we found that the white space is being caused by an additional HTML element that is being loaded above the page content. Although it doesn’t contain any visible content, it still occupies space in the layout.

From what we can see, this does not appear to be theme-related. It is most likely being injected by a third-party plugin, such as an advertising plugin or another plugin that inserts custom scripts or HTML.

We recommend the following:

1. Deactivate your installed plugins one by one and check the homepage after each deactivation. This should help identify which plugin is generating the extra HTML.
2. If you don’t want to risk affecting your live website, we recommend creating a staging copy first. You can use a third-party staging plugin to clone your website and perform the testing there.

Video guide:
https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the above steps don’t help, we’ll be happy to investigate further. Please install the third-party Temporary Login Without Password plugin and send us the generated login URL.

Video guide:
https://www.youtube.com/watch?v=EMu0e78OpJo

Kind Regards

[vako]

Hi Tracey,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Wiktor,

Thank you for contacting us.

We haven’t received similar reports from other users, so we’d like to gather a bit more information.

Could you please let us know:

• Which smartphone model are you using?
• Which operating system version (Android/iOS)?
• Which browser and browser version?

Also, please make sure your phone and browser are updated to the latest available versions, as this type of issue is often related to the mobile browser rather than the theme itself.

Once we have this information, we’ll investigate the issue further.

Kind Regards

[vako]

Hi,

Thank you for the update.

We’re glad to hear you’ve identified the cause of the issue.

Thank you for letting us know that it was related to the Gutenberg plugin rather than the theme.

If you need any assistance with the theme in the future, please don’t hesitate to contact us. We’ll be happy to help.

Kind Regards

[vako]

Hi,

First of all, please accept our sincere apologies for the delayed response.

We have checked this support thread, but unfortunately we were unable to find any email containing the screenshot you mentioned. It may not have been delivered or may have been lost in transit.

Could you please send the screenshot again by replying to this email?

If attaching the image is not possible, you can also upload it to an image-sharing service such as https://prnt.sc/ and simply send us the generated link.

Once we receive the screenshot, we’ll review it as soon as possible and continue investigating the issue.

Kind Regards

[vako]

Hi Baden,

Thank you for your question.

The theme itself does not include an option to export or import its Customizer settings between websites.

The recommended approach is to use a WordPress migration, backup, or staging plugin to copy the entire website, including the theme settings, from one site to another.

If you only need to transfer the Customizer settings, there are also third-party plugins available that can export and import WordPress Customizer settings. Please note that these are third-party solutions, and we have not tested them ourselves.

Kind Regards

[vako]

Hi Ulrike,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Zoli,

Thank you for contacting us.

Could you please explain in a little more detail what you mean?

We’re not entirely sure we understand your request. If possible, please provide:

* A link to the page you’re referring to.

* A screenshot highlighting the element you’d like to change.

* An example of how you would like it to look.

This will help us better understand your request and provide the correct solution.

 

Kind Regards

[vako]

Hi Valerie,

Thank you for your question.

At the moment, the theme does not include built-in options to control link formatting such as making all links bold or underlined through the Customizer.

However, if you could describe exactly what you’d like to achieve (for example, underline all content links, make them bold, apply the styling only on hover, etc.), we’d be happy to provide you with custom CSS that can be added to your website.

The CSS would apply the desired styling consistently across your website.

Kind Regards

[vako]

​Done, please check and let us know if you need any further assistance.

 

Kind Regards

[vako]

Hi Fitzmeri,

 

At first, thank you for choosing our theme and service.

Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

We’ll keep you informed as soon as we have any findings or updates regarding the issue.

Your patience is appreciated.

[vako]

Hi Valerie,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi,

Thank you for your message.

The theme does not control the way HTML is stripped from post excerpts. This behavior is handled by WordPress core excerpt functions.

By default, WordPress automatically removes HTML tags from excerpts, including paragraph tags and hyperlinks. Because of this, links and paragraph formatting will not appear in the standard archive/homepage excerpt output.

If you need excerpts with preserved formatting or clickable links, this would require custom development or a plugin that modifies the default WordPress excerpt behavior.

Regarding email notifications, once we reply to your support request, you should receive a notification via email. If you are not receiving our responses, please also check your spam/junk folder.

 

Kind Regards

[Author]

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