Forum Replies Created

Viewing 15 posts - 1 through 15 (of 3,450 total)
  • Author
    Posts
  • in reply to: Warning error on contact link #75546
    vako
    Keymaster
    WP Royal Team

    Hi Steven,

     

    At first, thank you for choosing our theme and service.

    To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

    Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

     

    Kind Regards

    in reply to: Glued photos #75545
    vako
    Keymaster
    WP Royal Team

    Hi Jose,

     

    We understand the issue that you are facing, thanks for more clarifications.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Author information #75541
    vako
    Keymaster
    WP Royal Team

    Hello Laura,

     

    Thank you for reaching out to us regarding your query. We appreciate your patience and apologize for any inconvenience you’ve encountered.

    Upon reviewing your request, here’s a breakdown of potential solutions:

    WordPress Options:

    Utilizing WordPress’s built-in features is the most straightforward approach. Please ensure your profile settings include the necessary information, particularly the website URL leading to your profile page.

    Third-Party Plugins:

    If the WordPress options don’t fully meet your needs, consider exploring third-party plugins like “Simple Author Box” or “WP Author Box Lite”. These plugins offer enhanced author box features and customization options, potentially providing the functionality you’re seeking.

     

    Kind Regards

    in reply to: Author bio #75538
    vako
    Keymaster
    WP Royal Team

    Hi Laura,

     

    At first, thank you for choosing our theme and service.

    To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

    Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

    Kind Regards

    in reply to: estensione a più siti #75534
    vako
    Keymaster
    WP Royal Team

    Hi Dario,

     

    At first, thank you for choosing our theme and service.

    Please follow this link and you will be able to make a purchase: https://wp-royal-themes.com/themes/item-ashe-pro/#purchase

     

    Kind Regards

    in reply to: Smash Balloon Footer Widget #75533
    vako
    Keymaster
    WP Royal Team

    Hi Veronica,

     

    Sorry for the late reply we have been on holidays

    Everything is back to normal, please check and let us know if you need any further assistance.

     

    Kind Regards

    in reply to: CLS appeared after recent update #75531
    vako
    Keymaster
    WP Royal Team

    Hi Suniko,

     

    Sorry for the late reply we have been on holidays

    Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

    If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

    We appreciate your patience.

     

    Kind Regards

    in reply to: Glued photos #75519
    vako
    Keymaster
    WP Royal Team

    Hi Jose,

     

    At first, thank you for choosing our theme and service.

    To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

    Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

     

    Kind Regards

    in reply to: CLS appeared after recent update #75518
    vako
    Keymaster
    WP Royal Team

    Hi Suniko,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Losing content and style when activating child theme #75517
    vako
    Keymaster
    WP Royal Team

    Hi Par,

     

    Thank you for reaching out.

    This thread has been forwarded to our developers’ board for further investigation. They will carefully review the issue you’ve mentioned and provide the best possible solution.

    We appreciate your patience and cooperation.

    Kind Regards

    in reply to: Image Display Issues #75512
    vako
    Keymaster
    WP Royal Team

    Hi Bridgette,

     

    The issue with the header section on mobile devices is already fixed.

    Regardign the issue with the featured images, they need to be rebuilt to the preferred size, For all featured images, we recommend using 3rd party plugin “Ajax Thumbnail Rebuild”

    Here is the video guide on how to use it: https://www.youtube.com/watch?v=_cfEaNKIH6E&t=2s

    Kind Regards

    vako
    Keymaster
    WP Royal Team

    Hi Natalija,

     

    We are glad that you have managed to fix the issue by yourself.

    Regarding the Telegram share icon, we will place this request on our board and our developers will come up with the solution in future updates. Before, please try to use some other 3rd party plugins that provide Telegram as the share option.

     

    Kind Regards

     

    in reply to: Losing content and style when activating child theme #75510
    vako
    Keymaster
    WP Royal Team

    Hi Par,

     

    The content is back again the reason for the issue was custom slider options, WordPress identified the child theme as a new theme and erased data in the slider section you had. Now everything is fixed, please check and let us know if you need any further assistance.

     

    Kind Regards

    in reply to: Header not Responsive #75509
    vako
    Keymaster
    WP Royal Team

    Hi Vicky,

     

    Sorry to hear that, we strive to improve our product to its best.

     

    Kind Regards

    in reply to: Losing content and style when activating child theme #75503
    vako
    Keymaster
    WP Royal Team

    Hi Par,

     

    We checked your shared website, and we activated temporarily the child theme Ashe pro-child, unfortunately, we can’t spot the lost content as we are not familiar with the data you have on the website, can you please show us the content you are losing? It will help us to faster indicate the source for the issue.

     

    Kind Regards

Viewing 15 posts - 1 through 15 (of 3,450 total)