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Hi Jose,
At first, thank you for choosing our theme and service and sorry for the late reply, we were on holiday.
Please refer to this article to see how to solve the mentioned issue: https://yoast.com/help/custom-open-graph-tags/
Kind Regards
Hi Valerie,
I’m sorry for not getting back to you sooner, we were off for a while.
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
August 29, 2024 at 11:13 pm in reply to: website looks different on mobile and should look the on laptop #75739Great news!
Feel free to contact us at any time, and we appreciate your continued trust in our services.
Kind Regards
Hi Evelyn,
At first, thank you for choosing our theme and service.
Please navigate to Dashboard > Appearance > Customize > Additional CSS and add the CSS snippet below:
.single-navigation span
{
font-size: 16px !important;
text-transform: capitalize !important;
}
Kind Regards
Hi,
At first, thank you for choosing our theme and service.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
August 27, 2024 at 12:28 am in reply to: website looks different on mobile and should look the on laptop #75735Hi Patricia,
We checked your shared website, and on our end, everything looks good. Mobile screens can be different but in some aspects like container size and container positions it its logical as on the smaller screens it’s impossible to place sections next to each other.
if we are missing something, please send us screenshots of the issue and we will do our best to help you.
Kind Regards
August 22, 2024 at 10:32 pm in reply to: Why does my home page look so different on a mobile. #75728Hi Patricia,
At first, thank you for choosing our theme and service.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
Hi Patricia,
At first, thank you for choosing our theme and service, and our apologies for the late reply.
Please tell us how we can assist you and we will do our best to help you.
Kind Regards
I am glad to hear that!
Feel free to contact us at any time, and we appreciate your continued trust in our services.
Kind Regards
Hi Jorgela,
We changed css snippet a bit, please check and let us know if the solutions work for you.
Kind Regards
Hi Claire,
At first, thank you for choosing our theme and service
To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.
Once we have this information, we’ll be better equipped to identify the issue and provide a solution.
Kind Regards
Hi Jorgela,
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to make your reply private to hide the response form the other users.
Kind Regards
July 31, 2024 at 11:29 pm in reply to: Problems with Phone view on Ashe for header and slider #75704Hi Donae,
At first, thank you for choosing our theme and service
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to make your reply private to hide the response form the other users.
Kind Regards
Glad to hear, in case you need any further assistance, please don’t hesitate to reach out.
Kind Regards
Hi Christian,
As we see from the website loaded script, Elementor kit added its own styles to the h1 tags, in this case it reduce the lineheght and makes the titles to collapse, please see the screenshot: https://prnt.sc/HnroMa-zaDTb
Kind Regards
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