[vako]

Hi Julie,

 

Please contact us via this email: info.wproyal@gmail.com

 

Kind Regards

[vako]

Hi Erica,

 

At first, thank you for choosing our theme and service.

I will redirect this topic to the developer’s board and they will contact you.

 

Kind Regards

[vako]

Hi Brittany,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Verena,

 

The login URL you shared does not allow us to access your website admin panel, please share the correct login URL to let us investigate the issue.

 

Kind Regards

[vako]

Hi Emily,

 

Done, please check and let us know if you need any further help.

 

Kind Regards

[vako]

Hi Tatjana,

 

At first, thank you for choosing our theme and service.

I don’t think that we saved the shared login link, can you please share it again and we will check for the issue?

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Emily,

 

Your issue is redirected to the dev team, we will contact you soon.

Our apologies for the inconvenience and thanks for your patience.

 

Kind Regards

[vako]

Hi Julie,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[vako]

Hi Christine,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[vako]

Hi Tina,

 

At first, sorry for the late reply, we had holidays and thank you for choosing our theme and service.

Actually, there is no need to use a child theme to keep changes, we recommend saving extra codes and scripts if you are using them on the website, save them somewhere on the local machine in case you lose it.

 

Kind Regards

[vako]

You are welcome. Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[vako]

Hi Christophe,

 

At first, thank you for choosing our theme and service.

Please login here after purchase https://users.freemius.com/login and you will be able to download theme’s latest version, manage your profile, purchase, license key and etc.

For the entrance use the email address you used during the purchase, password you can recover with the same email address.

 

Kind Regards

[vako]

Hi Tracy,

 

1. Unfortunately, it’s not possible with the theme options, maybe you can try Elementor page builder and Royal Elementor Addons in combination to get the result, you can build the same layout and use it on your webiste.

2. We are using an Instagram plugin called: ‘smash balloon Instagram feed’

 

Kind Regards

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[vako]

Hi Veronica,

 

Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:

.wp-block-tag-cloud.is-style-outline a {

padding-top: 5px;

padding-bottom: 5px;

font-size: 12px !important;

}

 

Kind Regards

[Author]

Posts