[vako]

Hi Veronica,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Cedric,

 

Please share with us the email address you used during the purchase and we will check in our database, then we will activate theme on your website.

Kind Regards

[vako]

Hi Cedric,

 

Thanks for sharing the login details, we checked your website, we activated Ashe Pro on the website but we cant get the same issue as you see on on your own, can you please activate licenske key? After that let us know and we will check your website again.

Kind Regards

[vako]

Hi Joseph,

 

At first, thank you for choosing our theme and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source of the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, To assist ,we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Cedric,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi @despi89

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Cedric,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Alexander,

 

Done, please check and let us know if you need any further assistance.

 

Kind Regards

[vako]

Hi Alexander,

 

Done, please check and let us know if you need any further assistance.

 

Kind Regards

[vako]

Hi Alexander,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Rianne,

 

We corrected CSS snippet, please check now and let us know if you need any further assistance.

Kind Regards

[vako]

Hi Rianne,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Peter,

 

At first, thank you for choosing our theme and service.

Unfortunately theme dont have ability to make chanes individually to the heading tags you mentioned, but we can create custom CSS snippets for you if you wish.

Kind Regards

[vako]

Hi,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please also tell us which predefined style you want to import.

Kind Regards

[vako]

Hi Dominik,

 

As we see Bard pro is not activated on the website, you have to activate the license key you received after purchase, if the license key is not active ,pro features won’t be available: https://prnt.sc/TP0Aocsca7pC

Please activate theme and we will continue investigation process.

Kind Regards

[Author]

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