[vako]

Hi Chantal,

 

Now we see it more clearly! There is 1 major difference the h2 title on the product page is uppercase and on the post page is capitalized, so this difference makes feeling that they are different fonts when they are the same. In the screenshot below, we will remove an uppercase style from the h2 title on the product page and you can see they are the same: https://prnt.sc/Ufmmkz5xGGkE

Kind Regards

[vako]

Hi Chantal,

 

Sorry for the late reply we have been on holidays

To be honest we cant find the differences when we load your website, as you can see from this screenshot: https://prnt.sc/1BWgMxgQPlio all heading fonts have the same Font Family there is only a difference in font size.

Kind Regards

[vako]

Hi Miroslav,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Ryan,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please also send us a screenshot of the demo content you want to import to your website.

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Broon,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Matthias,

 

I am glad it worked, now we will take a look at your request about the mobile menu closing. Usually, it closes automatically when the page is redirected to the new page or the existing page is refreshed and loaded again.

Ill redirect this case to tech support and they will provide the possible solutions.

Kind Regards

[vako]

Hi Daniel,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Mathias,

 

At first, thank you for choosing our theme and service.

To change the mobile menu icon, please navigate to Dashboard > Appearance > Customize > Responsive Section > Select Mobile Menu Icon and choose your preferred one.

Screenshot for reference: https://prnt.sc/tvoCZxeA5qfK

Kind Regards

[vako]

Hi Benson,

 

At first, thank you for choosing our theme and service.

Website performance can be affected by various factors. I checked your site, and here are common reasons your site might load slowly and actionable tips to make it faster while considering the Ashe theme you’re using:

1. Large or Unoptimized Images

– **Issue**: Unoptimized images can significantly increase load times.

– **Fix**:

– Use a plugin like **Smush** or **ShortPixel** to optimize images automatically.

– Convert images to modern formats like **WebP** for smaller file sizes.

2. Lack of Caching

– **Issue**: If your site isn’t caching content, it forces the browser to reload every element for each visit.

– **Fix**:

– Install a caching plugin like **WP Rocket** (premium) or **W3 Total Cache** (free).

– Enable options like **browser caching**, **file minification**, and **lazy loading** for images.

3. Too Many Plugins

– **Issue**: Excessive or poorly coded plugins can slow down your site.

– **Fix**:

– Audit your plugins under **Plugins > Installed Plugins**. Deactivate and delete any unnecessary plugins.

– Replace heavy plugins with lighter alternatives (e.g., replace sliders with static images or banners).

– Use multi-functional plugins like **Jetpack** or **Rank Math** instead of multiple single-task plugins.

4. Hosting Performance

– **Issue**: Shared hosting with limited resources can result in slow load times.

– **Fix**:

– Consider upgrading to a better hosting provider or plan. Look for managed WordPress hosting like **SiteGround**, **WP Engine**, or **Kinsta**.

– If your host offers caching (e.g., LiteSpeed Cache for LiteSpeed servers), enable it.

5. CSS and JavaScript Optimization

– **Issue**: Unoptimized CSS and JS files can increase load times.

– **Fix**:

– Use **Autoptimize** to minify and combine CSS/JS files.

– Use Ashe’s settings to disable unused features under **Appearance > Customize > Performance Settings** (if available in Pro).

– Enable deferred loading for JavaScript files (this can be done via WP Rocket or Autoptimize).

6. High Number of HTTP Requests

– **Issue**: Too many elements (like fonts, styles, or scripts) are loaded on the page.

– **Fix**:

– Limit external requests by:

– Reducing custom fonts (use system fonts like Arial, or limit Google Fonts to 1-2 families).

– Disabling unnecessary widgets or third-party integrations.

– Consolidating CSS/JS files.

7. Unoptimized Ashe Theme Settings

– **Issue**: Certain Ashe Pro features (like sliders, large featured images, or multiple widgets) can slow down the homepage.

– **Fix**:

– Disable unused features under **Appearance > Customize**.

– Minimize the number of posts displayed on the homepage under **Settings > Reading**.

– Use excerpts instead of full posts (also under **Customize**).

8. Database Bloat

– **Issue**: Over time, your database can become bloated with post revisions, transients, and spam comments.

– **Fix**:

– Use **WP-Optimize** or **Advanced Database Cleaner** to clean up your database.

9. Enable Lazy Loading

– **Issue**: Loading all images/videos upfront can slow down the site.

– **Fix**:

– Lazy load images and videos using **WP Rocket** or **Smush**.

– Ensure lazy loading is enabled for Ashe Pro settings (if available)

10. Use a CDN

– **Issue**: Without a Content Delivery Network (CDN), your site’s assets are served only from your server.

– **Fix**:

– Use a CDN like **Cloudflare** (free) or **StackPath** to serve your content faster to global visitors.

Testing Your Site Speed

– Use tools like GTmetrix**, PageSpeed Insights**, or **Pingdom Tools** to identify specific issues.

– Pay attention to **largest contentful paint (LCP)** and **time to first byte (TTFB)** for better insights.

Suggested Action Plan:

1. Optimize images with **Smush** or **ShortPixel**.

2. Install a caching plugin like **WP Rocket**.

3. Enable a CDN through **Cloudflare**.

4. Review your plugins and deactivate unnecessary ones.

5. Consider upgrading your hosting plan if the server response time is slow.

Let me know if you need help with specific plugins or settings! 😊

Kind Regards

[vako]

Hi Mike,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Hi Roo,

 

Please navigate to Dashboard > Appearance > Customize > Additional CSS and add the CSS snippet below:

.wp-block-gallery.has-nested-images.is-cropped figure.wp-block-image:not(#individual-image) a {

z-index: 99 !important;

}

Kind Regards

[vako]

Hi Roo,

 

Unfortunately, we cant revert to the old way of the images, it’s tied with the Worpdress update itself.  May be we can assist with the custom CSS snippet if the case is image descriptions? Please describe the issue in more details and we will do our best to assist.

Kind Regards

[vako]

Hi Burcu,

 

Unfortunately, it’s not possible to do with the theme options, as the post publications are handled by WordPress functionality, not themes.

Kind Regards

[vako]

Hi Crincrict,

 

No thank you it must be enough, our developers are involved in this process as well.

Kind Regards

[Author]

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