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Viewing 15 posts - 1 through 15 (of 3,729 total)
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  • in reply to: Jump Link Options Not Right #70673
    vako
    Keymaster
    WP Royal Team

    Hi Julie,

     

    Please contact us via this email: info.wproyal@gmail.com

     

    Kind Regards

    in reply to: Mobile menu not accessible #70672
    vako
    Keymaster
    WP Royal Team

    Hi Erica,

     

    At first, thank you for choosing our theme and service.

    I will redirect this topic to the developer’s board and they will contact you.

     

    Kind Regards

    vako
    Keymaster
    WP Royal Team

    Hi Brittany,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Post Pagination Load more Button doesn’t work #70670
    vako
    Keymaster
    WP Royal Team

    Hi Verena,

     

    The login URL you shared does not allow us to access your website admin panel, please share the correct login URL to let us investigate the issue.

     

    Kind Regards

    in reply to: Instagram Feed #70669
    vako
    Keymaster
    WP Royal Team

    Hi Emily,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    in reply to: Post Pagination Load more Button doesn’t work #70649
    vako
    Keymaster
    WP Royal Team

    Hi Tatjana,

     

    At first, thank you for choosing our theme and service.

    I don’t think that we saved the shared login link, can you please share it again and we will check for the issue?

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Instagram Feed #70647
    vako
    Keymaster
    WP Royal Team

    Hi Emily,

     

    Your issue is redirected to the dev team, we will contact you soon.

    Our apologies for the inconvenience and thanks for your patience.

     

    Kind Regards

    in reply to: Jump Link Options Not Right #70646
    vako
    Keymaster
    WP Royal Team

    Hi Julie,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    in reply to: Promo Box Widget no longer showing on sidebar #70644
    vako
    Keymaster
    WP Royal Team

    Hi Christine,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    in reply to: Updating Bard Pro – do i need a child theme? #70639
    vako
    Keymaster
    WP Royal Team

    Hi Tina,

     

    At first, sorry for the late reply, we had holidays and thank you for choosing our theme and service.

    Actually, there is no need to use a child theme to keep changes, we recommend saving extra codes and scripts if you are using them on the website, save them somewhere on the local machine in case you lose it.

     

    Kind Regards

    in reply to: Customising how posts display on homepage #70573
    vako
    Keymaster
    WP Royal Team

    You are welcome. Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

    in reply to: Licence in new website #70572
    vako
    Keymaster
    WP Royal Team

    Hi Christophe,

     

    At first, thank you for choosing our theme and service.

    Please login here after purchase https://users.freemius.com/login and you will be able to download theme’s latest version, manage your profile, purchase, license key and etc.

    For the entrance use the email address you used during the purchase, password you can recover with the same email address.

     

    Kind Regards

    in reply to: Customising how posts display on homepage #70565
    vako
    Keymaster
    WP Royal Team

    Hi Tracy,

     

    1. Unfortunately, it’s not possible with the theme options, maybe you can try Elementor page builder and Royal Elementor Addons in combination to get the result, you can build the same layout and use it on your webiste.

    2. We are using an Instagram plugin called: ‘smash balloon Instagram feed’

     

    Kind Regards

    in reply to: Product keywords #70564
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

    in reply to: Product keywords #70556
    vako
    Keymaster
    WP Royal Team

    Hi Veronica,

     

    Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:

    .wp-block-tag-cloud.is-style-outline a {

    padding-top: 5px;

    padding-bottom: 5px;

    font-size: 12px !important;

    }

     

    Kind Regards

Viewing 15 posts - 1 through 15 (of 3,729 total)