[vako]

Hi Aleksandra,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[vako]

Hi John,

 

We take a closer look at your shared website, and here are several things that must be adjusted.

1. You are using Elementor Pro to create a custom footer section in this case page builder removes theme provided footer and ads its own, the same way works our plugin Royal Elementor Addons theme builder options.

2. In order to use theme-provided dynamic sections like header section and footer section you need to remove Page builder dynamic sections, it’s not possible to use both of them at the same time.

3. Besides, our theme has 3 locations for the menu, the top bar section, header-main menu section and footer section.

4. Regarding the coding and issues, there is no need for coding we checked very carefully and there is no issue with the theme or plugins themselves, you only have configuration issues and it’s because of luck of experience I guess.

5. We suggest removing created dynamic footer section from the Elementor Pro theme builder section and taking a look at Ashe pro footer, In order to place menu items in the footer section you need to create the footer menu separately via Dashboard > Appearance > Menus sections and tick the footer section options, here is the screenshot:  https://nimb.ws/AxFQwP

 

Kind Regards

[vako]

Hi Robert,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[vako]

Hi Lukasz,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi WH,

 

Please renew the login URL and we will take a look again, on our end everything was fine.

 

Kind Regards

[vako]

Hi David,

 

Unfortunately, it’s not possible with the theme options, may be you can find some useful 3rd party plugins.

 

Kind Regards

[vako]

Hi John,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi WH,

 

Done, please check and let us know if you need any further help.

 

Kind Regards

[vako]

Hi  Robert,

 

Weird case it looks centred on our end, please share login details for the second website and our developer will take a closer look.

 

Kind Regards

[vako]

Done, please check and let us know if you need any further help.

 

Kind Regards

[vako]

Hi  Robert,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Dear Nyna,

 

You’re welcome! I’m glad I could help clarify the situation for you. If you have any more questions or need further assistance, feel free to ask.

 

Best regards

[vako]

Hi Muratcan,

 

Thank you for your message. Upon closer examination, I would like to clarify that you can indeed use your theme license key on local servers initially and then deactivate it for use on live servers without any issues. We have provided instructions on how to manage these actions in a previous communication.

If you have any further questions or require additional assistance, please don’t hesitate to let us know. We are here to help.

 

Kind regards

[vako]

You’re welcome! I’m glad to hear that you were able to resolve the issue by selecting “custom” as the source for the featured slider posts.

If you have any more questions or need further assistance in the future, feel free to reach out. We’re here to help!

 

Kind regards

[vako]

Hi Ivone,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[Author]

Posts