Forum Replies Created

Viewing 15 posts - 1 through 15 (of 3,897 total)
  • Author
    Posts
  • in reply to: Featured picture in blog post too big #71177
    vako
    Keymaster
    WP Royal Team

    Hi Aleksandra,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    in reply to: Elementor created footer conflicts with Ashe Pro theme #71176
    vako
    Keymaster
    WP Royal Team

    Hi John,

     

    We take a closer look at your shared website, and here are several things that must be adjusted.

    1. You are using Elementor Pro to create a custom footer section in this case page builder removes theme provided footer and ads its own, the same way works our plugin Royal Elementor Addons theme builder options.

    2. In order to use theme-provided dynamic sections like header section and footer section you need to remove Page builder dynamic sections, it’s not possible to use both of them at the same time.

    3. Besides, our theme has 3 locations for the menu, the top bar section, header-main menu section and footer section.

    4. Regarding the coding and issues, there is no need for coding we checked very carefully and there is no issue with the theme or plugins themselves, you only have configuration issues and it’s because of luck of experience I guess.

    5. We suggest removing created dynamic footer section from the Elementor Pro theme builder section and taking a look at Ashe pro footer, In order to place menu items in the footer section you need to create the footer menu separately via Dashboard > Appearance > Menus sections and tick the footer section options, here is the screenshot:  https://nimb.ws/AxFQwP

     

    Kind Regards

    in reply to: Update Bug? Header image #71175
    vako
    Keymaster
    WP Royal Team

    Hi Robert,

     

    We started the investigation process of the issue, please don’t change the login URL till our next response.

     

    Kind Regards

    in reply to: Issue with Woocommerce #71174
    vako
    Keymaster
    WP Royal Team

    Hi Lukasz,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Update Theme, Header image gone #71173
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    Please renew the login URL and we will take a look again, on our end everything was fine.

     

    Kind Regards

    in reply to: Using multiple fonts in Logo…? #71165
    vako
    Keymaster
    WP Royal Team

    Hi David,

     

    Unfortunately, it’s not possible with the theme options, may be you can find some useful 3rd party plugins.

     

    Kind Regards

    in reply to: Elementor created footer conflicts with Ashe Pro theme #71164
    vako
    Keymaster
    WP Royal Team

    Hi John,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Update Theme, Header image gone #71163
    vako
    Keymaster
    WP Royal Team

    Hi WH,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    in reply to: Update Bug? Header image #71162
    vako
    Keymaster
    WP Royal Team

    Hi  Robert,

     

    Weird case it looks centred on our end, please share login details for the second website and our developer will take a closer look.

     

    Kind Regards

    in reply to: Update Bug? Header image #71155
    vako
    Keymaster
    WP Royal Team

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    in reply to: Update Bug? Header image #71153
    vako
    Keymaster
    WP Royal Team

    Hi  Robert,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    vako
    Keymaster
    WP Royal Team

    Dear Nyna,

     

    You’re welcome! I’m glad I could help clarify the situation for you. If you have any more questions or need further assistance, feel free to ask.

     

    Best regards

    in reply to: Localhost and link to live #71144
    vako
    Keymaster
    WP Royal Team

    Hi Muratcan,

     

    Thank you for your message. Upon closer examination, I would like to clarify that you can indeed use your theme license key on local servers initially and then deactivate it for use on live servers without any issues. We have provided instructions on how to manage these actions in a previous communication.

    If you have any further questions or require additional assistance, please don’t hesitate to let us know. We are here to help.

     

    Kind regards

    in reply to: Do not show in featured slider – not working #71141
    vako
    Keymaster
    WP Royal Team

    You’re welcome! I’m glad to hear that you were able to resolve the issue by selecting “custom” as the source for the featured slider posts.

    If you have any more questions or need further assistance in the future, feel free to reach out. We’re here to help!

     

    Kind regards

    in reply to: Não consigo ativar o Tema #71140
    vako
    Keymaster
    WP Royal Team

    Hi Ivone,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

Viewing 15 posts - 1 through 15 (of 3,897 total)