[vako]

Hi Joe,

 

Thank you for considering our Bard theme! We’re delighted to hear that you find it suitable for your needs, even in the free version. If you have any questions or need assistance with the Bard theme or anything else related to your website, feel free to reach out. We’re here to help!

 

Best regards

[vako]

Hi Joel,

 

Sorry for the late reply we have been on holidays

Seems that your server/hosting provider needs to be involved in this issue.

The error means the connection to our API server was being blocked on the user’s site, for some reason. In this case, I recommend contacting the hosting provider and asking them to whitelist our IP addresses. They could find 4-5 IP addresses on these pages that need to be whitelisted:

api.freemius.com:

https://mxtoolbox.com/SuperTool.aspx?action=a:api-1122186795.us-west-2.elb.amazonaws.com&newAppVersion=1

wp.freemius.com:

https://mxtoolbox.com/SuperTool.aspx?action=a:wp.freemius.com&newAppVersion=1

 

Kind Regards

[vako]

Hi Joel,

Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

We’ll keep you informed as soon as we have any findings or updates regarding the issue.

Your patience is appreciated.

Kind Regards

[vako]

Hi Joel,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards, Vako

[vako]

Hi,

 

At first, thank you for choosing our theme and service.

To be honest those options have nothing to do with the theme functionality, in order to make the website private, please refer to this article: https://crocoblock.com/blog/wordpress-site-private/

 

Kind Regards

[vako]

Feel free to contact us at any time, and we appreciate your continued trust in our services.

 

Kind Regards

[vako]

Hi Kate,

 

At first, thank you for choosing our theme and service.

1. To disable the drop cups on the blog page, please navigate to Dashboard > Appearance > Customize > Blog Page > Post Elements and turn if the option for drop cups.

2.  To disable the drop cups on the single post page, please navigate to Dashboard > Appearance > Customize > Single Post > Post Elements and turn if the option for drop cups.

 

Kind Regards

[vako]

Hi Paul,

 

We can create a Custom CSS snippet for you if want because the theme doesn’t have the option to adjust the menu logo image on the mobile screens. Please send us your website URL and we will create the mentioned snippet for you.

Kind Regards

[vako]

Hi Karima,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database, and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, please let us know and we will take a look again.

 

Kind Regards

[vako]

Hi Karima,

 

We checked your shared website and unfortunately, we can’t reproduce the issue you mentioned on our end.

1. Here is the screenshot that shows how the blog page looks on our end: https://prnt.sc/rLFoT-jyhN-s

2. Pages you shared in this thread: https://prnt.sc/9NTFRU_MM7Bb can be found on your website anymore: https://prnt.sc/HnxXlFztg6Y2

Please let us know if we are missing any part of the issue, we also checked single post pages as well: https://prnt.sc/gXoeyYDmhTYG

 

Kind Regards

[vako]

Hi Torill,

 

At first, thank you for choosing our theme and service and sorry for the late reply, we were on holiday.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Karima,

 

Sorry for the late reply we have been on holidays

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Karima,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Melanie,

 

Actually to have Instagram feed in the footer section you need to do the same as you are doing for sidebar, we enabled now the Instagram feed exactly as its show on our demo sites, please check and let us know if you need any further help.

 

Kind Regards

[vako]

Hi Caroline,

 

At first, thank you for choosing our theme and service and sorry for the late reply, we were on holiday.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[Author]

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