[vako]

Hi Karolina,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Che,

 

We have already answered you via email, please check your inbox and follow the shared instructions.

 

Kind Regards

[vako]

Hi Chryss,

 

You can use any email, for example you can use one that is shown in the video guide.

 

Kind Regards

[vako]

Hi Angélique,

 

At first, thank you for choosing our theme and service.

Actually, it’s not a theme-side issue, please contact your server/hosting provider and ask them to increase the PHP upload max file size limit.

 

Kind Regards

[vako]

Hi Chryss,

 

At first, sorry for the late reply, we had holidays and thank you for upgrading to PRO.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Alexander,

 

We have already answered you via email, please check your inbox and follow the instructions we shared.

 

Kind Regards

[vako]

Hi @gimli

 

Great please let us know the results.

In case you have some more issues, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi @rach

 

Thanks for sending the email, our support team will get back to you as soon as possible.

 

Kind Regards

[vako]

Hi Alexander,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Zainab,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[vako]

Hi @gimli

 

At first, thank you for choosing our theme and service.

Weird case, we had this kind of situation earlier but in all cases issue was the hosting/server users used.

Please check the scenario when you activate the free theme what happens with the customization you made remain the same or goes back to normal?

Please let us know and we will do our best to help you.

 

Kind Regards

[vako]

Hi @rach,

 

We cant say exactly why systems don’t allow you to post the links there. Please send us all requested info here: info.wproyal@gmail.com

Please insert this thread link in your email.

Kind Regards

[vako]

Hi Sidney,

 

At first, sorry for the late reply, we had holidays.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Sidney,

 

First, thank you for choosing our theme and service.

In the Ashe Pro theme sidebars can be enabled in several ways, The first is to select page layout with sidebar, for this please navigate to Dashboard  > Appearance > Customize > General Layouts > Page Layouts and choose your prefered style which includes sidebars, here is the screenshot: https://nimb.ws/Pk14rf

The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show Sidebar

Please make sure that widgets in the sidebar areas are added from the back end, please navigate to Dashboard > Appearance > Widgets and check sidebar areas are filled with widgets you want to be displayed.

If all these steps are done and sidebars still do not appear on the website, let’s check the issue from your website’s back end, To assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi @rach,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Author]

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