[vako]

You are welcome. Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[vako]

We are glad that you were able to found out the solution by yourself.

In case you need any further assistance please feel free to contact us anytime, we are more than happy to help.

Kind Regards

[vako]

You are welcome! Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[vako]

Hi @xmas2,

 

We changed Instagram feed showing settings, for that please navigate to Dashboard > Appearacen > Customize > General Layout and scroll down ot the last option showing the Instagram feed and instead of Theme chose the option Default.

 

Kind Regards

[vako]

Hi Tia Tobias,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Tj,

 

For some reason the deleted image was stuck in the slider section, system somehow cached the deleted image data and saved it, we removed now the picture but it took us too many things to investigate, we also removed all the images from the slider section to caught the issue, we inserted images again but not sure it they are in the correct order.

Please check and let us know if you need any further help.

 

Kind Regards

[vako]

Hi @xmas2

 

Done, please check and let us know if you need any further help.

 

Kind Regards

[vako]

Hi Niclas,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[vako]

Hi Katja,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[vako]

Hi @xmas2

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi LB,

 

At first, thank you for choosing our theme and service.

Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:

@media screen and (max-width: 979px) {

.sidebar-left {

display: none !important;

}

}

 

Kind Regards

[vako]

Hi Niclas,

 

Please share the Login URL here in this thread to let us access your website.

 

Kind Regards

[vako]

Hi TJ,

The login URL you shared directed us to your website home page, please check for the URL validations and share again.

 

Kind Regards

[vako]

Hi TJ,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[vako]

Hi Niclas,

 

At first, sorry for the late reply, we had holidays.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Author]

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