Forum Replies Created

Viewing 15 posts - 31 through 45 (of 3,323 total)
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  • in reply to: Preview blog post pic cropped in different size #74669
    vako
    Keymaster
    WP Royal Team

    Hi Dirk,

     

    Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

    We’ll keep you informed as soon as we have any findings or updates regarding the issue.

    Your patience is appreciated.

     

    Kind Regards

    vako
    Keymaster
    WP Royal Team

    Glad to hear that!

    Feel free to contact us at any time, and we appreciate your continued trust in our services.

     

    Kind Regards

    in reply to: Comment section not showing on several posts #74662
    vako
    Keymaster
    WP Royal Team

    Hi,

     

    At first, thank you for choosing our theme and service.

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. If the instructions above won’t help, To assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Preview blog post pic cropped in different size #74661
    vako
    Keymaster
    WP Royal Team

    Hi Dirk,

     

    I assume that the best choice here will be to send this thread to the dev team and they ill take a closer look at this case, but for this please share the login URL we requested above.

    Kind Regards

     

    in reply to: Translate Featured Slider #74660
    vako
    Keymaster
    WP Royal Team

    Hi Marcel,

     

    At first, thank you for choosing our theme and service.

    In order to translate theme strings we are using Loco Translate plugin, please follow the video guide to better understand how to use the mentioned plugin: https://www.youtube.com/watch?v=7LtyVjw46r8&t=3s

     

    Kind Regards

    vako
    Keymaster
    WP Royal Team

    Hi Aron,

     

    We investigated your website, please note that The latest WordPress versions (5.4 or higher) include the feature of lazy-load images by default, so we thought that you were suing other 3rd party plugins for the same, functionality. As we cant find any 3rd party plugins installed on your website and images are loading without any issue, please tell us if we are missing any part of the mentioned issue.

    Kind Regards

    in reply to: Preview blog post pic cropped in different size #74653
    vako
    Keymaster
    WP Royal Team

    Hi Dirk,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    vako
    Keymaster
    WP Royal Team

    Hi Aron,

     

    Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

    We’ll keep you informed as soon as we have any findings or updates regarding the issue.

    Your patience is appreciated.

     

    Kind Regards

    in reply to: Adding image boxes from the demo #74651
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, and we appreciate your continued trust in our services.

     

    Kind Regards

    in reply to: Adding image boxes from the demo #74614
    vako
    Keymaster
    WP Royal Team

    Hi Paula,

     

    We are glad that you figured it out, actually yes, you can build a website without using the Elementor page builder.

     

    Kind Regards

    in reply to: Adding image boxes from the demo #74611
    vako
    Keymaster
    WP Royal Team

    Hi Paula,

     

    At first, thank you for choosing our theme and service.

    To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

    Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

     

    Kind Regards

    in reply to: Hide Right Sidebar in Mobile & Tablet View #74610
    vako
    Keymaster
    WP Royal Team

    Hi Sophie,

     

    Sorry for the late reply we have been on holidays

    Please navigate to Dashboard > Appearance > Customize > Additional CSS and add the CSS snippet below:

    @media screen and (max-width: 950px) {

    .sidebar-left, .sidebar-right {

    display: none;

    }

    }

     

    Kind Regards

    in reply to: Blurry upsell thumbnails #74609
    vako
    Keymaster
    WP Royal Team

    Hi,

     

    Sorry for the late reply we have been on holidays

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: HIde Featured Image on Home Page #74604
    vako
    Keymaster
    WP Royal Team

    Hi Manda,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    in reply to: Please add Bluesky Icon to Socials #74603
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, and we appreciate your continued trust in our services.

     

    Kind Regards

Viewing 15 posts - 31 through 45 (of 3,323 total)