[Ulrike Hülsmann]

<p class=”MsoNormal”>Hello, I’ve noticed that the “undo” arrows are greyed out and no longer work when editing a post. I contacted WordPress.com support, and after investigating, they informed me that the issue lies with the Bard Theme Pro. Can you help?</p>
Thanks, Ulrike

[vako]

Hi Ulrike,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[Ulrike Hülsmann]

This reply has been marked as private.

[Ulrike Hülsmann]

This reply has been marked as private.

[vako]

Hi,

First of all, please accept our sincere apologies for the delayed response.

We have checked this support thread, but unfortunately we were unable to find any email containing the screenshot you mentioned. It may not have been delivered or may have been lost in transit.

Could you please send the screenshot again by replying to this email?

If attaching the image is not possible, you can also upload it to an image-sharing service such as https://prnt.sc/ and simply send us the generated link.

Once we receive the screenshot, we’ll review it as soon as possible and continue investigating the issue.

Kind Regards

[Ulrike Hülsmann]

This reply has been marked as private.

[vako]

Hi,

Thank you for the update.

We’re glad to hear you’ve identified the cause of the issue.

Thank you for letting us know that it was related to the Gutenberg plugin rather than the theme.

If you need any assistance with the theme in the future, please don’t hesitate to contact us. We’ll be happy to help.

Kind Regards

[Author]

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