[vako]

Hi Anna,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Hi,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Tracey,

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Dear Oliver,

 

Thank you for your kind words and for using the Ashe Pro theme — we’re glad to hear you appreciate its design and performance.

We appreciate you reaching out with your questions. Please find our guidance below for both of your concerns:

1. Top Bar Customization (Site Title & Tagline)

At the moment, the top bar in Ashe Pro is designed to display only the menu and social icons. Adding the Site Title and Tagline dynamically in this area would require custom development work, including template editing and use of a child theme to ensure changes are update-safe.

As this type of modification involves custom coding, it falls outside the scope of our support policy. We recommend hiring a qualified developer who can assist you with implementing this feature.

2. Heading Spacing and Typography (H1–H3)

You’re absolutely right — while Ashe Pro allows general typography customization, it doesn’t provide per-heading-level controls for spacing or font sizing via the Customizer.

However, we’d be happy to provide a CSS snippet that you can add to improve the spacing above your headings. Please follow the steps below:

To apply custom spacing for H1, H2, and H3 elements:

Go to your Dashboard

Navigate to Appearance > Customize > Additional CSS

Paste the following snippet:

h1 {

margin-top: 40px;

margin-bottom: 20px;

font-size: 2.5em;

}

h2 {

margin-top: 35px;

margin-bottom: 18px;

font-size: 2em;

}

h3 {

margin-top: 30px;

margin-bottom: 16px;

font-size: 1.75em;

}

Feel free to adjust the margin-top, margin-bottom, or font-size values to suit your preferences and layout.

We hope this helps improve your site’s readability and design. Please don’t hesitate to reach out if you need help applying the CSS snippet or have any other questions!

 

Best regards

[vako]

Hi @Free,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Dominik,

 

We apologise for the inconvenience and for the late response; we were out of the office for a while.

Please renew the login URL for your webiste to let us access it, and we will fix your issues.

Kind Regards

[vako]

Hi Veronica,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Cedric,

 

Please share with us the email address you used during the purchase and we will check in our database, then we will activate theme on your website.

Kind Regards

[vako]

Hi Cedric,

 

Thanks for sharing the login details, we checked your website, we activated Ashe Pro on the website but we cant get the same issue as you see on on your own, can you please activate licenske key? After that let us know and we will check your website again.

Kind Regards

[vako]

Hi Joseph,

 

At first, thank you for choosing our theme and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source of the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, To assist ,we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Cedric,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi @despi89

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Cedric,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Alexander,

 

Done, please check and let us know if you need any further assistance.

 

Kind Regards

[Author]

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