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Viewing 15 posts - 1 through 15 (of 3,790 total)
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  • in reply to: Problems with license #77042
    vako
    Keymaster
    Premium Member

    Hi Sandy,

     

    At first, thank you for choosing our theme and service.

    To move the activated license key from one domain to another you need to deactivate it first on the current website, in order to do it please follow the instructions below:

    Go to the following link: https://users.freemius.com/

    Log in to your personal cabinet using the email address you used during the purchase.

    Once logged in, you can access various features, including downloading the plugin, deactivating your purchased license for a website transfer, checking purchase receipts, and more.

    If you’ve forgotten your password, you can recover it using the same email address.

     

    Should you encounter any issues or need further assistance, feel free to reach out.

    Kind Regards

    in reply to: Theme needs updating #77041
    vako
    Keymaster
    Premium Member

    Hi Leng,

     

    Please contact us via this email address: info.wproyal@gmail.com and we will share the lates version of the theme

     

    Kind Regards

    in reply to: Theme needs updating #77040
    vako
    Keymaster
    Premium Member

    Hi Leng,

     

    Please contact us via this email address: info.wproyal@gmail.com and we will share the lates version of the theme

     

    Kind Regards

    vako
    Keymaster
    Premium Member

    Hi Katarina,

     

    Done, your blog page displays 4 blog posts with the related post section and has pagination at the end of the page.

    Please check and let us know if you need any further assistance.

    Kind Regards

    in reply to: Theme needs updating #77035
    vako
    Keymaster
    Premium Member

    Hi Leng,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    in reply to: Compatibility issues #77032
    vako
    Keymaster
    Premium Member

    Hi Marta,

     

    Thanks for the better explanations, the screenshot you shared shows that this page editor is WordPress’s default page editor and all the sections or content added here is not controlled by the theme options, the sections block has its own WordPress-provided options and customisation settings.

    Kind Regards

    in reply to: Compatibility issues #77029
    vako
    Keymaster
    Premium Member

    Hi Marta,

     

    To better understand your issue, please share the screenshot. For sharing the screenshot, use for example: https://imgur.com/upload

    Kind Regards

    in reply to: typography of the titles in my right side bar. #77028
    vako
    Keymaster
    Premium Member

    Hi Guylaine,

     

    At first, thank you for choosing our theme and service.

    To change the titles typography, please navigate to Dashboard > Appearance > Customize > Typography  > Headings > Heading Font family and from the drop-down choose your preferred font.

    Kind Regards

    in reply to: Compatibility issues #77025
    vako
    Keymaster
    Premium Member

    Hi Marta,

     

    Thank you for reaching out and for providing the link to your website — we appreciate it.

    We’ve reviewed your site carefully, and from what we can see, there are no major issues affecting the layout or functionality overall.

    We would like to clarify a few important points that may explain the behavior you’re encountering:

    Buttons created using WordPress default blocks have their own built-in styles and colors, independent of the theme.

    Because of this, their appearance — including button colors — cannot be fully controlled via the theme customizer.

    Similarly, buttons and elements created with Elementor also have their own design settings and style controls inside Elementor.

    Their styling is not automatically linked to the theme customizer either.

    Regarding editing:

    If you start editing a page using Elementor, it’s recommended to continue managing the content within Elementor to maintain consistency.

    If you mix WordPress block editor content and Elementor editor content on the same page, some blocks (like patterns or custom buttons) may not display or behave as expected because the two editors handle design and layout differently.

    👉 Best practice:

    If you prefer to continue using Elementor for design flexibility, we recommend recreating key sections (like buttons and patterns) inside Elementor itself.

    If you prefer using the WordPress Block Editor, we suggest disabling Elementor for that specific page and editing it only with the Block Editor to avoid conflicts.

    We completely understand that migrating from one theme (Attar) to another (Bard Pro) can involve some extra adjustments, and we’re here to support you through it.

    Kind Regards

    vako
    Keymaster
    Premium Member

    Hi Andrea,

     

    As we explained above, please create the custom page and name it blog then navigate to that page and use the short code [ashe_blog categories=”food,travel”]

    In the short code provide food and travel are category names, specify the category name and only blog posts under chosen categories will appear.

    Kind Regards

    vako
    Keymaster
    Premium Member

    Hi Andrea,

    At first, thank you for choosing our theme and service.

    Actually, with the theme and WordPress options, it’s only possible to have a blog page on the home or some other custom pages, if you choose the option A static page (select below). We can send the shortcodes to use, and you can create the page and name it Home. After that, use the shortcodes on this page to display blog posts using specific categories, and then make this page a home page.

    To display all the latest posts using the:

    [ashe_blog]

    To select specific categories in the blog feed shortcode, you just need to add the “categories” attribute to it. You can list multiple categories separated by a comma:

    [ashe_blog categories=”food,travel”]

    or select a single one like this:

    [ashe_blog categories=”food”]

    Also, posts per page could be limited by adding the “amount” attribute” like this:

    [ashe_blog categories=”food” amount=”5″]

    To select specific posts in the blog feed shortcode, you just need to add the “post_ids” attribute to it and list selected post ids separated by a comma like this:

    [ashe_blog post_ids=”1,23,157″]

    Hope it was helpful.

    in reply to: Compatibility issues #77018
    vako
    Keymaster
    Premium Member

    Hi Marta,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

    in reply to: Ashe-full-thumbnail incorrent size #77014
    vako
    Keymaster
    Premium Member

    Hi Suniko,

     

    We checked your shared link and on our end images are looking the same, please check the screenshot here: https://prnt.sc/-SEX5XVjVNPy

    If you still see the issue on certain pages, it can be related to the cached data. seems that your browser or website is using caching plugins, please clear the cache and check again.

    Kind Regards

    in reply to: Ashe-full-thumbnail incorrent size #77011
    vako
    Keymaster
    Premium Member

    Hi Suniko,

    We added a custom CSS snippet to fix the issue. Please check and let us know if you need any further assistance.

     

    Kind Regards

    in reply to: Elemetor blocks not showing #77010
    vako
    Keymaster
    Premium Member

    Hi,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

    Kind Regards

Viewing 15 posts - 1 through 15 (of 3,790 total)