[vako]

Hi Tracey,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Alessandro,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Mollie,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

 

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, please let us know and our dev team will check this case.

Kind Regards

 

[vako]

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Hi Mollie,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Zoltan,

 

We will check again and keep you updated.

Kind Regards

[vako]

Hi Yoshiki,

 

At first, thank you for choosing our theme and service.

To move the activated license key from one domain to another you need to deactivate it first on the current website, in order to do it please follow the instructions below:

Go to the following link: https://users.freemius.com/

Log in to your personal cabinet using the email address you used during the purchase.

Once logged in, you can access various features, including downloading the plugin, deactivating your purchased license for a website transfer, checking purchase receipts, and more.

If you’ve forgotten your password, you can recover it using the same email address.

Should you encounter any issues or need further assistance, feel free to reach out.

Kind Regards

[vako]

Hi Angela,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Zoltan,

 

We found isue in the custom CSS snippets you had in your customizer – one of the css snippets was affecting the sidebar alt  – we removed that snippet only, and the issue is fixed now.

Kind Regards

[vako]

Hi Massimo,

You can share here in this thread and mark your reply as private in case you want to restrict access to it for other users or share info to this email: info.wproyal@gmail.com

Kind Regards

[vako]

Hi Angela,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Zoltan,

We need your permission to deactivate plugins temporarily to investigate the issue.

Kind Regards

[vako]

Hi Massimo,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Zoltan,

At first, thank you for choosing our theme and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, To assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Author]

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