[vako]

Hi,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please also tell us which predefined style you want to import.

Kind Regards

[vako]

Hi Dominik,

 

As we see Bard pro is not activated on the website, you have to activate the license key you received after purchase, if the license key is not active ,pro features won’t be available: https://prnt.sc/TP0Aocsca7pC

Please activate theme and we will continue investigation process.

Kind Regards

[vako]

Hi Dominik,

 

Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

We appreciate your patience.

Kind Regards

[vako]

Hi Joshua,

 

I have to redirect this case to the sales department for further assistance.

Kind Regards

[vako]

Hi Dominik,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Joshua,

 

As we mentioned, the email is different for some reason, we were able to find the order by the Custom ID you shared, please check the screenshot here: https://imgur.com/D7CIDpR

Now, with the email address shown in the screenshot, you can recover the password and login details.

Kind Regards

[vako]

Hi Joshua,

 

At first, thank you for choosing our theme and service.

We can’t find any purchase to be made using this email address. joshuaherold@gmail.com

Please make sure that purchase was made using the provided email address, and also please share with us First and Second name you used during the purchase.

Kind Regards

[vako]

Hi Sandy,

 

At first, thank you for choosing our theme and service.

To move the activated license key from one domain to another you need to deactivate it first on the current website, in order to do it please follow the instructions below:

Go to the following link: https://users.freemius.com/

Log in to your personal cabinet using the email address you used during the purchase.

Once logged in, you can access various features, including downloading the plugin, deactivating your purchased license for a website transfer, checking purchase receipts, and more.

If you’ve forgotten your password, you can recover it using the same email address.

 

Should you encounter any issues or need further assistance, feel free to reach out.

Kind Regards

[vako]

Hi Leng,

 

Please contact us via this email address: info.wproyal@gmail.com and we will share the lates version of the theme

 

Kind Regards

[vako]

Hi Leng,

 

Please contact us via this email address: info.wproyal@gmail.com and we will share the lates version of the theme

 

Kind Regards

[vako]

Hi Katarina,

 

Done, your blog page displays 4 blog posts with the related post section and has pagination at the end of the page.

Please check and let us know if you need any further assistance.

Kind Regards

[vako]

Hi Leng,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Marta,

 

Thanks for the better explanations, the screenshot you shared shows that this page editor is WordPress’s default page editor and all the sections or content added here is not controlled by the theme options, the sections block has its own WordPress-provided options and customisation settings.

Kind Regards

[vako]

Hi Marta,

 

To better understand your issue, please share the screenshot. For sharing the screenshot, use for example: https://imgur.com/upload

Kind Regards

[vako]

Hi Guylaine,

 

At first, thank you for choosing our theme and service.

To change the titles typography, please navigate to Dashboard > Appearance > Customize > Typography  > Headings > Heading Font family and from the drop-down choose your preferred font.

Kind Regards

[Author]

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