[vako]

Hi,

Thank you for your message.

The Related Posts feature works based on the categories assigned to the current post. The theme automatically selects posts from the same category to display as related content.

Unfortunately, there is currently no option in the theme to manually select or customize which posts appear in the Related Posts section.

If the posts within a category are limited, the results may appear somewhat random, even when the “Related” option is selected.

Kind Regards

[vako]

Hi,

Thank you for providing access to your website.

We checked the website from the backend and reviewed several posts within the WordPress block editor. Unfortunately, we were unable to reproduce the issue on our end. The images appear to be loading correctly in the editor.

For example, here is a screenshot from one of the posts we checked in editor mode:

https://prnt.sc/OGnhmAaQxOtf

At the moment, we have not found any evidence that the issue is being caused by Ashe Pro.

To help us investigate further, could you please provide:

A screenshot of the issue as it appears on your end

The URL or title of a specific post where the problem is currently occurring

The browser and operating system you are using

With this information, we’ll be able to compare our results and continue the investigation

Kind Regards

[vako]

Hi Lina,

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

 

[vako]

Hi Lina,

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi,

Thank you for the update.

We’re glad to hear that the issue has been identified and resolved successfully.

Yes, the “Ashe Extra” plugin is required for the demo import process, as it contains additional functionality and demo-related components used by the theme. Without it, the demo import may appear incomplete or fail to import certain elements correctly.

We’re happy to hear that after manually installing the plugin, the demo import worked seamlessly.

If you need any further assistance with customization or setup, feel free to contact us anytime.

Kind Regards

[vako]

Hi Murphy,

Thank you for sharing the temporary login URL.

We checked your website from the backend and can confirm that the demo import was mostly completed successfully. The post/page settings and widgets appear to be imported correctly.

The main missing parts are the **menu items** and **images**. This is usually related to hosting/server restrictions during the demo import process. We also noticed a PHP update warning in your dashboard.

In most cases, when demo images are missing after importing XML demo content, it means the hosting server rejected or blocked the image import request.

Please contact your hosting provider and ask them to check the following:

* PHP version should be updated

* Server should allow remote image imports

* allow_url_fopen should be enabled

* Memory limit and max execution time should be increased

* Server firewall/security rules should not block XML/import requests

After these hosting settings are corrected, you can reset the demo content and run the import again.

 

Kind Regards

[vako]

Hi Bron,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Domenico,

Thank you for the update.

That’s great news — and no worries at all. Browser updates can sometimes introduce temporary rendering issues, so it makes sense that the problem appeared after the Firefox update and was resolved once they released the newer version.

We appreciate you taking the time to follow up and confirm the cause.

If you need anything else in the future, feel free to reach out anytime.

Kind regards

[vako]

Hi Domenico,

Thank you for the update and for testing this without the plugin — that’s very helpful.

At the moment, there isn’t anything further we can apply from our side. Our development team already has this case on their board and is investigating the behavior, especially the difference between Firefox and Chrome.

As soon as we have any news or updates, we will reach out to you right away.

Thank you for your patience and understanding.

Kind regards

[vako]

Hi Mollie,

Thank you for sharing the required credentials.

Could you also please resend the screenshots of the issue? It seems that the ones provided earlier require special permission to access, so we’re unable to view them https://prnt.sc/dgvWINlxCXQq

Having the screenshots will help us better understand and investigate the problem.

Kind regards

[vako]

Hi Domenico,

 

Thank you for the update and the additional details.

Regarding the display issue, since the featured image is handled through the “FSM Custom Featured Image Caption” plugin, the behavior you’re seeing (including the difference between Chrome and Firefox) is most likely related to the plugin rather than the theme. Browser-specific issues can sometimes appear when a plugin is no longer maintained or fully compatible with newer browser versions.

As for alternative plugins, unfortunately we don’t have a specific recommendation that fully replicates the exact functionality of FSM. It may require testing a few actively maintained options to find the closest match for your needs.

We understand this may not be ideal, especially if it involves re-editing content, but at this point the limitation comes from the plugin side.

That said, your earlier suggestion has already been noted and shared with our development team as a potential feature improvement.

If anything else comes up, feel free to reach out.

Kind regards

[vako]

Hi Domenico,

Thank you for reaching out.

The functionality you’re referring to is provided by the “FSM Custom Featured Image Caption” plugin, so any issues with displaying the featured image would be related to the plugin itself rather than the theme. Since the plugin is no longer being updated, compatibility issues can indeed arise.

At the moment, Ashe Pro does not include a built-in option to add custom captions specifically to featured images in the same way.

That said, this is a valid use case, and I will forward your request to our development team as a feature suggestion for future consideration.

In the meantime, you may want to look for an alternative, actively maintained plugin that offers similar functionality.

If you need help finding a suitable workaround, feel free to let us know.

Kind regards

[vako]

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Hi Audrey,

At first, thank you for choosing our theme and service.

1. The reason for the issue can be your installed plugins. Please deactivate them one by one, and you will be able to catch which one was the source of the issue.

2. If you want to not lose all the changes made with the plugins, please install a 3rd-party plugin staging, clone your website database, and make the changes on the cloned staging site. Here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, to assist, we need to check your website from the back end. Please install this 3rd party plugin “Temporary Login Without Password Plugin,” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Robert,

That’s great to hear — glad you were able to track it down!

Plugin updates (especially security-related ones like Jetpack Protect) can sometimes cause unexpected behavior, so it’s always a good place to check.

Also, thank you for your kind words — we really appreciate you calling our support “super.” It means a lot to us.

If anything else comes up, feel free to reach out anytime.

Kind regards

[Author]

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