[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Hi,

 

Thank you for your message.

Yes, it’s absolutely possible to change those texts, and we’ll be happy to adjust them directly on your site. To proceed safely and make sure everything looks exactly as you want, we will need:

A temporary login URL generated with this plugin:

Temporary Login Without Password

(This lets us access your dashboard securely without sharing a password.)

The exact sentences you want displayed, just to avoid mistakes.

For example:

– Replace the long default message with: “your information is necessary”

– Replace “Website” field label with: “your town”

If anything needs to be capitalised differently, please write it exactly as you want it to appear.

Once we have the login URL and the final text versions, we’ll handle everything for you.

 

Kind Regards

[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Hi Iain,

 

Thank you for the clarification.

We’ve reviewed the situation and it appears that in order to display items from the Documents Library Pro plugin, the plugin needs to provide its own widget within the Widgets section. Since this widget doesn’t seem to be available, we recommend reaching out to the plugin’s support team for further assistance. They should be able to guide you on enabling or adding the necessary widget.

If you need help with anything else, feel free to let us know.

 

Best regards

 

[vako]

Hi Johannes,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi,

 

Thank you for re-sending the login link, but we actually do not need admin access again.

As mentioned earlier, we already checked your website on our end, and we are not able to see the same error messages you are reporting. Here is the screenshot we previously shared showing that everything loads normally for us:

https://prnt.sc/TL5yllQ85zHt

To investigate further, we need one specific thing only:

👉 Please send us the exact URL of the page where these error notices appear.

If the issue appears inside the WordPress dashboard, please also confirm exactly which section or submenu triggers the warning.

Since we cannot reproduce the issue, this information is the only way for us to continue troubleshooting.

Looking forward to your reply.

 

Kind Regards

[vako]

Hi Stacy,

 

Thank you so much for your kind words — we’re really glad you like the theme! 😊

Regarding your question:

Ashe Pro does not support using two different headers (one for desktop and one for mobile).

The theme is fully responsive, so the desktop header automatically adjusts and scales for smaller screen sizes, but it cannot be replaced with a separate mobile-only header design.

If having two different headers is essential for your layout, the only way to achieve this would be through a custom-coded solution or by using a page builder that supports device-specific sections — but this is outside the theme’s built-in functionality.

Thank you again for choosing Ashe Pro, and if you need help with anything else, feel free to reach out anytime!

 

Kind Regards

[vako]

Hi Iain,

 

If you already created a Temporary Login URL earlier, please share it here in this thread as well.

Different support threads are handled by different support team members, so we don’t have access to URLs submitted elsewhere.

Sharing it directly here will allow us to access your dashboard and address your issue without delays.

Once we have the correct login link in this thread, we will check everything for you right away.

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi,

 

Thanks for sharing the login URL.

We checked your website, and we can see that some widgets are appearing on the shop page in the right sidebar. Here is the screenshot:

https://prnt.sc/gSzFu_k9plYb

If you are adding additional WooCommerce widgets and they are not showing up, it means that WooCommerce cannot retrieve any data for those specific widgets — this is not related to the theme or its functionality.

For example:

If you add a widget like “Best Selling Products (Last 7 Days)” but no products were sold within that period, the widget has nothing to display, so it will not appear on the page.

The same applies to widgets like Recently Viewed Products, Top Rated Products, Active Filters, etc. — they only display if WooCommerce has the required data.

If you need help checking a specific widget, feel free to tell me which one and I’ll guide you further.

 

Kind Regards

[vako]

Hi,

Very strange case — we are not able to see the same issue on our end.

Please check the screenshot here: https://prnt.sc/TL5yllQ85zHt

Kind Regards

 

[vako]

Hi Chantal,

 

Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

We appreciate your patience.

 

Kind Regards

[vako]

Hi Lain,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hello,

 

Thank you for the clarification.

To understand the customization issue better, could you please share a screenshot of the exact section you are trying to modify (for example, the “Most Read” block and the changes you want to apply)? This will help us identify what’s preventing the adjustments from working.

Also, in order to investigate everything directly from your dashboard, please generate a temporary access link using the plugin below:

Temporary Login Without Password

Temporary Login Without Password

Here is a quick video showing how it works:

Once the link is created, please send it to us, and we will check the issue from the back-end.

Looking forward to your reply.

 

Kind Regards

[vako]

Hello,

 

Thank you for sharing the access link.

We checked your website and several pages, and we can see the same error notices on our side as well.

To investigate this issue further, could you please send us the **direct link to the page** where these error notices appear?

This will help us locate the exact source of the problem and provide a proper solution.

Thank you in advance.

 

Kind Regards

 

[vako]

Hi there,

 

Thanks for your message.

 

The URL you shared is redirecting us to the homepage only, not to the WordPress dashboard.

Before sending it again, please open the link in an incognito/private browser window on your side to make sure it works properly.

Once you confirm it’s working, please share the correct Temporary Login URL again and we will access your website to investigate the case.

 

Kind Regards

[Author]

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