[vako]

Hi Chantal,

 

Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

We appreciate your patience.

 

Kind Regards

[vako]

Hi Lain,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hello,

 

Thank you for the clarification.

To understand the customization issue better, could you please share a screenshot of the exact section you are trying to modify (for example, the “Most Read” block and the changes you want to apply)? This will help us identify what’s preventing the adjustments from working.

Also, in order to investigate everything directly from your dashboard, please generate a temporary access link using the plugin below:

Temporary Login Without Password

Temporary Login Without Password

Here is a quick video showing how it works:

Once the link is created, please send it to us, and we will check the issue from the back-end.

Looking forward to your reply.

 

Kind Regards

[vako]

Hello,

 

Thank you for sharing the access link.

We checked your website and several pages, and we can see the same error notices on our side as well.

To investigate this issue further, could you please send us the **direct link to the page** where these error notices appear?

This will help us locate the exact source of the problem and provide a proper solution.

Thank you in advance.

 

Kind Regards

 

[vako]

Hi there,

 

Thanks for your message.

 

The URL you shared is redirecting us to the homepage only, not to the WordPress dashboard.

Before sending it again, please open the link in an incognito/private browser window on your side to make sure it works properly.

Once you confirm it’s working, please share the correct Temporary Login URL again and we will access your website to investigate the case.

 

Kind Regards

[vako]

Hi Deborah,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Lain,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Tim,

 

Thank you for your message and for sharing the screenshots — that helps a lot.

About adding WhatsApp and Telegram icons in Ashe

In the Ashe theme, the social icons in the footer are limited to the predefined list inside the Customizer. Unfortunately, it’s not possible to manually add new social networks (such as WhatsApp or Telegram) through the theme options — the theme can only display the icons already included in that list.

The only way to add additional social platforms is by using a third-party plugin that can output custom social icons anywhere on your site.

Recommended Plugins

Here are reliable plugins you can use to add WhatsApp, Telegram, and any other social links:

WPZoom Social Icons Widget

(Lightweight and easy to use, supports custom icons and placements)

AddToAny Share Buttons

(Supports WhatsApp & Telegram; can be placed via widget or shortcode)

Sassy Social Icons

(Highly customizable, includes tons of social networks)

All three plugins allow you to insert icons in:

Footer

Sidebars

Custom HTML widget areas

If you want icons specifically inside the footer bar

Add the plugin’s social icon widget into the footer widget area:

Dashboard → Appearance → Widgets → Footer Area → Add Widget

Let me know if you want me to check your site structure and tell you exactly where to place them.

 

Kind Regards

[vako]

Hi Chantal,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Perfect — that’s great news, Jim!

 

Yes, you’re absolutely right — the header height in Ashe Pro adjusts dynamically with the browser width when using the Background Render Type. Embedding the title and subtitle directly into your image is a smart move for consistent placement across all screen sizes.

Glad to hear you got it working smoothly!

 

Kind Regards

[vako]

Hi Tim,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi,

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Jim,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi,

 

Thank you for providing the console screenshot and detailed explanation — that’s really helpful. Here’s what’s going on:

Mixed Content Warnings (Yellow Alerts)

These appear when your page is served over HTTPS, but a resource (like an image or script) is being requested via HTTP instead.

In your screenshot, the image from

http://wp-royal-themes.com/themes/ashe-pro/wp-content/uploads/2017/11/banner.jpg

is the cause.

This link is a demo placeholder image from our theme preview, not something you did wrong. When you imported demo content or used a starter layout, that demo image was included. You can safely remove or replace it with your own image.

Fix:

Go to your site’s media or customizer sections and replace any references to that banner with your own image uploaded over HTTPS.

After that, clear your cache — the mixed content warning will disappear.

Red 404 Errors (Favicon Requests)

These are requests from Google services like https://t0.gstatic.com/faviconV2, and they aren’t coming from the Ashe theme itself. They’re usually generated by browser extensions or third-party plugins trying to fetch favicons (the little tab icons).

Since the error references Google’s own gstatic.com domain, it’s not a theme issue and doesn’t affect your site’s performance or security.

Theme Code Status

The Ashe Pro theme itself does not generate these errors in a fresh install. The yellow warnings are purely due to demo image URLs, and the red ones are browser-side. There’s nothing in the Ashe theme code that’s broken or outdated in this case.

In short:

You did nothing wrong.

The warnings come from a demo image loaded over HTTP.

The errors come from browser requests, not the theme.

No update to Ashe is required for this — simply replacing demo assets will resolve the mixed-content messages.

Kind regards

[vako]

Hi Kaya,

 

Thank you for sharing the details — we’ve checked your site and here’s what we found:

1. Featured Slider & Featured Links

By default, both the *featured slider and featured links only appear on the blog page. To make them visible on any custom page (such as your homepage), please follow these steps:

Go to Dashboard → Pages → Edit Page (the one you want to display them on).

In the Page Options section, enable both Featured Slider and **Featured Links manually.

After saving changes, the sections should appear on your chosen page.

2. Widgets Not Displaying

Some WooCommerce widgets, like Active Product Filters, will not appear unless there’s actual data to display.

For example:

The Active Filters widget only shows up after a user has selected filters on the shop page.

If there are no products with active tags or categories, widgets related to those taxonomies will stay hidden.

This is expected WooCommerce behaviour rather than a theme issue.

Please try enabling the featured elements as above and double-check your widget settings. Once done, let me know if everything appears as expected or if you’d like me to guide you through fine-tuning any WooCommerce sidebars.

 

Kind regards

 

[Author]

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