[vako]

Hi Elin,

 

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Viviane,

Thank you for your message and for using Ashe Pro.

Actually, there’s another flexible approach you can use — by creating a custom “Home” page and controlling exactly which posts or categories appear using shortcodes. This will let you show only pinned articles (or exclude “Archives”) while keeping full control over your layout.

Here’s how you can do it:

Go to Dashboard → Pages → Add New, and create a page called Home.

In that page, use one of the shortcodes below:

To display all latest posts:

[bard_blog]

To display posts from specific categories (for example, food and travel):

[bard_blog categories=”food,travel”]

To limit the number of posts:

[bard_blog categories=”food” amount=”5″]

To display only specific post IDs:

[bard_blog post_ids=”1,23,157″]

Then go to Dashboard → Settings → Reading, and under “Your homepage displays,” select A static page and set Home as your homepage.

This method gives you full control over which categories appear — and you can simply exclude “Archives” by not including that category in the shortcode.

If you’d like, I can help you configure the exact shortcode to fit your needs — just tell me which categories you’d like to show or hide.

 

Kind regards

[vako]

Hi Rick,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Chelsea,

 

Thank you for reaching out. The behavior you described — the Customizer taking a very long time to load or crashing the browser — is not related to the theme itself. It usually happens when the server resources are limited (memory, PHP settings, or overall hosting performance).

Here are a few things to check with your hosting provider:

Increase PHP memory limit – ask your host to raise it to at least 256M or more.

Update PHP version – make sure your server is running a supported version (PHP 8.0+ recommended).

Disable heavy plugins temporarily – optimization, backup, or security plugins sometimes overload the Customizer.

If the issue continues after checking these with your host, please let us know and we’ll guide you further.

 

Kind regards

[vako]

Hi Elin,

Thank you for reaching out and for explaining the setup.

The functionality you’re describing — showing one image on desktop and another on mobile — is not provided by the Ashe Pro theme itself. Since you’re using a third-party plugin to achieve this, the issue is coming from how that plugin is handling the visibility rules, not from the theme.

Our theme simply renders the content that WordPress and plugins provide. For custom conditional display features like this, the plugin developer needs to ensure that their plugin adapts correctly to WordPress themes.

I would recommend contacting the plugin’s support team with the details you shared (two images showing on mobile). They will be best positioned to adjust or fix the visibility logic so it works properly with Ashe Pro and other themes.

If you’d like, you can also share a temporary login link with us (via the Temporary Login Without Password plugin), and we can take a quick look to confirm the behavior, but any deeper fix must come from the plugin authors.

 

Kind regards

[vako]

Hi Fitzmerl,

 

The only way for us to check this issue is to access your website  – but with the URLs you shared its not posible, please check the URL yourself in any browser incognito mode – pretending that you are a user tring to login in.

 

Kind Regards

[vako]

Hi Fitzmeri,

Thank you for reaching out and for purchasing Ashe Pro. I completely understand your concern. After importing the demo content, the theme should look the same as the demo version on our website.

The link you shared (192.168…) looks like a local/private server address, so unfortunately we cannot access your WordPress admin panel to check things directly. That’s why it seems different on your end.

To confirm everything works properly, I recommend you try the following:

Create a temporary test site using tastewp.com

Install and activate Ashe Pro there.

Use the “Import Demo Content” option.

This will show you exactly how the demo looks when imported correctly. If it works there but not on your current setup, then the issue is related to your hosting/server configuration, not the theme itself.

If you’d like us to assist directly, please install the plugin Temporary Login Without Password and share a working login URL (with your actual domain, not the local/private IP). That way, we can check your setup from the back end and help fix the issue.

Here’s a quick guide on the plugin: https://www.youtube.com/watch?v=EMu0e78OpJo

We’ll be glad to sort this out for you.

 

Kind regards

 

[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[vako]

Hi Tippawan,

 

We checked your website again – Pro theme is active on your website and all the content that comes with the demo import posts pages and media files are presented on your website

Kind Regards

[vako]

Hi Tippawan,

 

Login URL has expired, please check yourself in incognito mode and share one we can use to access your website.

 

Kind Regards

[vako]

Hi,

 

To move the activated license key from one domain to another you need to deactivate it first on the current website, in order to do it please follow the instructions below:

Go to the following link: https://users.freemius.com/

Log in to your personal cabinet using the email address you used during the purchase.

Once logged in, you can access various features, including downloading the plugin, deactivating your purchased license for a website transfer, checking purchase receipts, and more.

If you’ve forgotten your password, you can recover it using the same email address.

Should you encounter any issues or need further assistance, feel free to reach out.

Kind Regards

[vako]

Hi Kellee,

 

At first, thank you for choosing our theme and service.

In the Ashe Pro theme sidebars can be enabled via several ways, first is to select page layout with sidebar, for this please navigate to Dashboard  > Appearance > Customize > General Layouts > Page Layouts and chose your prefered style which includes sidebars, here is the screenshot: https://nimb.ws/Pk14rf

The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show Sidebar

Please make sure that widgets in the sidebar areas are added from the back end, please navigate to Dashboard > Appearance > Widgets and check sidebar areas are filled with widgets you want to be displayed.

If all these steps are done and sidebars still do not appear on the website, let’s check the issue from your website’s back end, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi @<span style=”background-color: #fbfbfb; color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>vickijolene</span>

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Tippawan,

 

Thank you for sharing access. We tried to import the demo content via the regular theme importer, but we ran into the same issue you described — after pressing “Import Demo Data” only the header loads, without any content.

To troubleshoot further, we also attempted a manual import using the XML file, but the process failed again with the same 524 timeout error. This indicates the problem isn’t with the theme itself but with your hosting environment.

Unfortunately, your hosting service seems to be very limited and cannot handle even small demo files being uploaded or processed. That’s why the demo content cannot be fully imported.

We recommend reaching out to your hosting provider and asking them to:

Increase the PHP max execution time (at least 300 seconds).

Increase the PHP memory limit (minimum 256M).

Ensure that file upload size limits are at least 32M.

Once these settings are adjusted, the demo import should work correctly.

 

Kind regards

[vako]

Hi Eva,

 

First, apologies for the delay in getting back to you — our team was out for a few days, and we appreciate your patience.

Regarding the fonts in your sidebar and category widget, the theme controls typography globally via Dashboard → Appearance → Customize → Typography. Adjusting the settings there will ensure that all theme-provided elements maintain consistent styling.

For the Category widget title specifically, standard WordPress widgets won’t automatically match the theme font. Using the Typography settings or a small custom CSS snippet targeting the widget title will give you the exact look you want.

As for the font loading delay when visitors first open your site, this is normal due to how browsers load web fonts. You can reduce the delay by using a caching plugin (such as WP Rocket or LiteSpeed Cache) with font preloading enabled, or by adding a preload instruction for the main theme font in your header.php.

Thank you again for your patience, and we hope this helps resolve the remaining layout concerns.

 

Kind regards

[Author]

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