[vako]

Hi Evan,

Thank you for sharing the login URL. Unfortunately, when we tried accessing it, it redirected us back to the homepage instead of opening the WordPress admin panel.

Please double-check the link and try opening it yourself in an incognito/private browser window to make sure it’s working correctly. If it still redirects, kindly generate a new login URL and share it with us so we can continue investigating the issue.

Kind regards

[vako]

Hi Evan,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Kaya,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Evan,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

 

[vako]

Hi Linda,

 

Done, please check and let us know if you need any further assistance.

 

Kind Regards

[vako]

Hi Linda,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Elin,

 

Thank you for reaching out again — and yes, I received your message this time.

The issue you’re describing with the Spotify embed being cut off in the sidebar is quite common and usually related to how iframes or embedded elements behave inside a widget area that has a fixed width or overflow restriction. It’s not a theme bug, but rather a styling conflict between Spotify’s embed code and the sidebar container.

Here’s what you can do to fix it:

Adjust the iframe width and height manually

In your Spotify embed code, look for something like this:

<iframe style=”border-radius:12px” src=”https://open.spotify.com/embed/playlist/XXXX&#8221; width=”300″ height=”380″ frameborder=”0″ allowfullscreen=””></iframe>

Replace the width value with 100% to make it responsive:

<iframe style=”border-radius:12px;width:100%;” src=”https://open.spotify.com/embed/playlist/XXXX&#8221; height=”380″ frameborder=”0″ allowfullscreen=””></iframe>

Add a small CSS fix

If the right edge is still being cut off, you can add this code under Appearance → Customize → Additional CSS:

.widget iframe {

max-width: 100% !important;

width: 100% !important;

}

This ensures the iframe fully fits inside the sidebar container across all screen sizes.

Check for caching or optimization plugins

If you’re using a cache or CSS optimization plugin (like Autoptimize or LiteSpeed Cache), clear the cache after making the change to see the effect immediately.

Once you apply these adjustments, the Spotify widget should display fully and correctly on your homepage.

 

Kind regards

[vako]

Hi Andrew,

 

Thank you for your message and for upgrading to the Pro version — really appreciate it!

No worries — you won’t lose your existing website content or customizations.

Here’s what happens when you install Ashe Pro:

All your posts, pages, images, and settings remain intact.

The Pro theme automatically inherits your layout and most Customizer settings from the free version.

You’ll simply gain access to all premium options and new design features.

To do it safely:

Go to Appearance > Themes > Add New > Upload Theme, then upload the Ashe Pro ZIP file.

Activate Ashe Pro.

Once active, your site will look the same as before — just with extra customization options available.

If you prefer, you can activate it later and keep using the free version until you have more time.

 

Kind regards

[vako]

Hi Deanna,

 

At first, thank you for choosing our theme and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, To assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind regards

[vako]

Hi Jim,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Kind Regards

[vako]

Hi Sheri,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, To assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Elin,

 

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Viviane,

Thank you for your message and for using Ashe Pro.

Actually, there’s another flexible approach you can use — by creating a custom “Home” page and controlling exactly which posts or categories appear using shortcodes. This will let you show only pinned articles (or exclude “Archives”) while keeping full control over your layout.

Here’s how you can do it:

Go to Dashboard → Pages → Add New, and create a page called Home.

In that page, use one of the shortcodes below:

To display all latest posts:

[bard_blog]

To display posts from specific categories (for example, food and travel):

[bard_blog categories=”food,travel”]

To limit the number of posts:

[bard_blog categories=”food” amount=”5″]

To display only specific post IDs:

[bard_blog post_ids=”1,23,157″]

Then go to Dashboard → Settings → Reading, and under “Your homepage displays,” select A static page and set Home as your homepage.

This method gives you full control over which categories appear — and you can simply exclude “Archives” by not including that category in the shortcode.

If you’d like, I can help you configure the exact shortcode to fit your needs — just tell me which categories you’d like to show or hide.

 

Kind regards

[vako]

Hi Rick,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[Author]

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