[vako]

We require Administrator access to check your specific configuration and potential plugin conflicts. We were unable to reproduce the issue on our test servers, which indicates it is likely unique to your environment.

 

The “Temporary Login Without Password” plugin generates a direct link that bypasses standard login forms and typically works regardless of other login layers. If you prefer not to use it, you can create a standard Administrator account and share the credentials privately.

In order to assist properly, please generate a Temporary Login URL with Administrator permissions and share it here so we can investigate directly.

 

Kind Regards

[vako]

Hi Tracey,

We will need to involve our development team to investigate this further.

Please confirm if we have permission to temporarily deactivate installed plugins for troubleshooting purposes. We cannot proceed with the investigation without this confirmation.

 

Kind Regards

[vako]

Thank you for your kind words and feedback regarding the Bard theme.

Since WordPress core functionality dynamically generates these avatars, there is no option within the theme settings to modify their attributes globally. Implementing a permanent alt text for all commenters would require custom coding or a specific third-party plugin designed for comment section management.

We are glad to hear that you are enjoying the theme. Please let us know if you have any other questions in the future.

 

Kind Regards

[vako]

Hi Laura,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Tracey,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above won’t help, please let us know and our dev team will look into it.

Kind Regards

[vako]

Hi Kurt,

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[vako]

Hi Cynthia,

 

Thank you for your question.

The avatar images shown in the comments section are generated by WordPress (via Gravatar), not by the theme itself. Because of this, there is no theme option to manually add or modify the alt text for those avatar images.

The markup for comment avatars is controlled by WordPress core, and any adjustments to the alt attribute would require custom development (for example, using a custom function to filter the avatar output).

Unfortunately, this cannot be changed through Ashe theme settings.

 

Kind regards

[vako]

Hi Tracey,

Please share the login URL generated from the plugin to let us access your website.

Kind Regards

[vako]

Hi Jacob,

 

Please navigate to Dashboard > Appearance > Customize > Additional CSS and add the CSS snippet below:

.post-categories {

display: none;

}

Kind Regards

[vako]

Hi Tracey,

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Kind Regards

[vako]

Hi Rachel,

 

At first, thank you for choosing our theme and service.

To choose from predefined styles of Ashe theme – please navigate to Dashboard > Appearance > Customise> About Ashe section, please refer to the screenshot: https://prnt.sc/Thm87Hhj4DCt

Kind Regards

[vako]

Hi Alessandro,

 

Our dev team will look into this case.

 

Kind Regards

[vako]

Hi Alessandro,

Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

We appreciate your patience.

 

Kind Regards

[vako]

Hi Jacob,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Alessandro,

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Author]

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