[vako]

Hi,

 

Thank you for reaching out and for explaining the situation.

This is happening because your license is valid for **one domain only**. It was previously activated on your **staging site**, and when you pushed the site live, the license was still counted as being used on the staging domain. As a result, it cannot be activated on the production site until it is released.

To fix this, you just need to deactivate the license from the staging site and then activate it on the live site. You can do this by managing your license from your personal account:

1. Go to: [https://users.freemius.com/](https://users.freemius.com/)

2. Log in using the email address you used during the purchase.

3. In your dashboard, deactivate the license for the staging domain.

4. Return to your live site and activate the license there.

If you’ve forgotten your password, you can recover it using the same purchase email address.

Once the license is moved, the theme will activate normally and your design will be restored.

If you run into any issues during this process, feel free to let us know and we’ll be happy to help.

 

Kind Regards

[vako]

Hi Mollie,

 

Best dimensionsa re 70×70 to be best visible on all kinds of screens.

Kind Regards

[vako]

Hi Ulrike,

 

Thank you for sharing the details – this case has been escalated to our development team.

Kind Regards

[vako]

Hi Ulrike,

 

First of all, please accept our sincere apologies for the delay in our response. Due to an internal support queue issue, your previous messages in the thread were unfortunately not surfaced correctly on our side, which is why they went unanswered. We fully understand how frustrating this must have been, especially given the scale of your site.

Thank you for the detailed explanation and for sharing the findings from WordPress.com support. We take this seriously and want to ensure this is properly reviewed.

Please send us the URL of your website (or a staging/test page if available), and our development team will take a closer look at the issue to verify whether the theme is affecting block colors and determine the best possible solution.

Thank you for your patience, and we appreciate you bringing this to our attention.

 

Kind regards

[vako]

Hi Mollie,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Mollie,

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

 

Kind Regards

[vako]

Hi Mollie,

 

At first, thank you for choosing our theme and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Mollie,

 

Mini logo placed on the main menu of the website and will appear next to the left hamburger menu, please check the screenshot for example: https://prnt.sc/r5fX_X2WYWWP

Kind Regards

[vako]

Hi Loic,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Kind Regards

[vako]

Hi,

Based on the PageSpeed Insights report, we can clearly see that the performance issues are not caused by the Ashe Pro theme itself, but rather by other factors such as render-blocking resources, unused JavaScript/CSS, fonts, images, and third-party scripts.

Ashe Pro does not add heavy scripts compared to the free version, and when used on a clean setup it performs similarly. The slowdown usually appears when additional plugins, ads, analytics, or large images are introduced or enabled.

To improve performance, we recommend properly configuring a caching plugin (such as W3 Total Cache), optimizing and compressing images, enabling lazy loading for images and iframes, and minimizing unused CSS/JS. Also, review and disable any plugins or features you are not actively using.

These steps typically result in a significant improvement in Speed Index and overall loading time.

Kind regards

[vako]

Hi Jamie,

 

We are glad that the issue is fixed. In case you need any help, please feel free to reach out any time.

Kind Regards

[vako]

Hi Jamie,

Apologies for the delayed response due to the Christmas and New Year holidays, and thank you for your patience.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[vako]

Hi Iain,

 

Thank you for your message.

This icon cannot be added to the Social Media list via the theme Customizer. The available social icons are limited to the predefined options included in the theme.

If you need to add additional social icons that are not listed, we recommend using a third-party plugin that allows custom social icons or custom menus with icons.

 

Kind Regards

[vako]

Hi Jose,

 

Please navigate to Dashboard > Appearance > Customize > Additional CSS and add the CSS snippet below:

.wp-element-caption {

font-style: italic !important;

}

Kind Regards

[vako]

Hi Jose,

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

[Author]

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