[Tania Meca]

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[vako]

Hi Tania,

 

Sorry for taking so long but the shared login URL does not allow us to access your website dashboard, may be the easy way will be to create a new user and share login details, for that please navigate to Dashboard > Users add new create a new user with admin rights and share login details such as login URL/username/password.

 

Kind Regards

[Tania Meca]

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[Tania Meca]

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[vako]

Hi Tania,

 

We checked our inbox and spam box too but have not received any message regarding your request, feel free to share requesting info here and mark it as private, it’s 100% safe.

 

Kind Regards

[Tania Meca]

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[vako]

Hi Tania,

 

Please recheck the login info again, we got the message that the password for the user is incorrect: https://nimb.ws/rO0ZWs

 

Kind Regards

[Tania Meca]

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[vako]

Hi Tania,

 

Finally, we were able to access your website dashboard. We will start an investigation of the issue you mentioned and let you know if we will have any updates on that.

 

Kind Regards

[vako]

Hi Tania,

 

Weird, we checked your website and almost all blog posts of them have the option to attach featured images, please check the screenshot taken on your website: https://nimb.ws/T9fz6G

These kinds of issues in most cases are related to the 3rd party plugins installed on the website.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

 

 

Kind Regards

[Tania Meca]

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[vako]

Hi Tania,

 

Weird case, we did nothing actually, we just checked the option and it appears in its place, please take a look at this moment we took a screenshot of a different post, we cant share screenshots of all your posts to make sure that the options are working: https://nimb.ws/xUcGEM

Something happens on your end, maybe some cached data occurs on your end, or maybe it can be related ot the device you are using.

We checked the issue on several web browsers and also on several devices, same we are able to open the featured image section.

 

Kind Regards

[Tania Meca]

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[Tania Meca]

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[Tania Meca]

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