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  • March 9, 2021 at 12:33 pm #60394
    vako
    Keymaster
    WP Royal Team

    Hi Matheus,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    March 9, 2021 at 2:25 pm #60401
    Artur Niezgoda
    Participant
    Premium Member
    This reply has been marked as private.
    March 9, 2021 at 8:34 pm #60411
    vako
    Keymaster
    WP Royal Team

    Hi Arthur,

     

    Please check for the login URL validation, it redirected us to the home page.

     

    Kind Regards

    March 9, 2021 at 8:51 pm #60416
    Artur Niezgoda
    Participant
    Premium Member
    This reply has been marked as private.
    March 9, 2021 at 9:17 pm #60419
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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