• This topic has 19 replies, 7 voices, and was last updated 2 years ago by vako.
Viewing 15 posts - 1 through 15 (of 20 total)
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    Posts
  • #57665
    Stephen Ashworth
    Participant
    Premium Member

    I am trying to update to the latest version of Ashe Pro, and every time I try I get the following message.

    Updating Theme Ashe Pro (1/1)

    Downloading update from https://api.freemius.com/v1/installs/4814164/updates/24368.zip?is_premium=true&authorization=FSLA+4814164%3AVG1-k48kcz1E9JlVwfxX3C7EYmxFTE5hpJQ4Gd_stMfmrJTaiIoxRzdGYVgS2e_6tuX8-wZAMcdx0XnBItb-Q0LMQpTnQdjNpIJSIqYNABDnhXiwDUQbMox3dymERbNv7xzfy3IedY62J_2TLH-6d09BcBtCgMoAH09C1FbYV92sshWnqB2LXwbPvALM18jfmkCIscOMVaf88vj2A93-4W-SmuvTFhbOSju5WiarVH8QS82wcQx4LGxe_1GfUJVNx45Ky5jdGwk5pE1Wvrw46A…

    An error occurred while updating Ashe Pro: Download failed. Forbidden

    Disabling Maintenance mode…

    All updates have been completed.

    any suggestions please. thanks

    #57670
    vako
    Keymaster
    WP Royal Team

    Hi Stephen,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #57672
    Stephen Ashworth
    Participant
    Premium Member
    This reply has been marked as private.
    #57715
    vako
    Keymaster
    WP Royal Team

    Hi Steve,

     

    Your server was blocking access for our theme to receive latest updates, we fixed the issue and now you are running the latest version of the theme, here is the screenshot: https://nimb.ws/02OMad

     

    Kind Regards

    #57716
    Stephen Ashworth
    Participant
    Premium Member
    This reply has been marked as private.
    #57725
    vako
    Keymaster
    WP Royal Team

    Hi Steve,

     

    Actually, it’s your server-side issue so we can’t tell exactly if you will face this issue again but, please contact us immediately and we will do our best to help you.

     

    Kind Regards

    #57726
    Francesco Canale
    Participant
    Premium Member

    I am having the same problem. I have version 3.5.9.7, but i am not able ti update at 3.5.9.9 because of this error:

    An error occurred while updating Ashe Pro: Download failed. Forbidden

    #57728
    vako
    Keymaster
    WP Royal Team

    Hi Francesco,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #57729
    Francesco Canale
    Participant
    Premium Member

    Hi Vako,

    I have just syncronize again the license in the account detail of the theme, and I tried the update, now without any problem 🙂

    Thank you for you quickly response, now it seems I have resolved.

    Kind regards and best happy new year,

    Francesco

    #57756
    Rashana Calloway
    Participant
    Premium Member
    This reply has been marked as private.
    #57761
    vako
    Keymaster
    WP Royal Team

    Hi Rashana,

     

    It’s all done now, please check and let us know if you need any further help.

     

    Kind Regards

    #57764
    Rashana Calloway
    Participant
    Premium Member

    Thank you!

    #57768
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

    #60385
    Astrid
    Participant
    Premium Member
    This reply has been marked as private.
    #60388
    MATHEUS GERES
    Participant
    Premium Member

    Hi, I have same problem.

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