[Stephen Ashworth]

I am trying to update to the latest version of Ashe Pro, and every time I try I get the following message.

Updating Theme Ashe Pro (1/1)

Downloading update from https://api.freemius.com/v1/installs/4814164/updates/24368.zip?is_premium=true&authorization=FSLA+4814164%3AVG1-k48kcz1E9JlVwfxX3C7EYmxFTE5hpJQ4Gd_stMfmrJTaiIoxRzdGYVgS2e_6tuX8-wZAMcdx0XnBItb-Q0LMQpTnQdjNpIJSIqYNABDnhXiwDUQbMox3dymERbNv7xzfy3IedY62J_2TLH-6d09BcBtCgMoAH09C1FbYV92sshWnqB2LXwbPvALM18jfmkCIscOMVaf88vj2A93-4W-SmuvTFhbOSju5WiarVH8QS82wcQx4LGxe_1GfUJVNx45Ky5jdGwk5pE1Wvrw46A…

An error occurred while updating Ashe Pro: Download failed. Forbidden

Disabling Maintenance mode…

All updates have been completed.

any suggestions please. thanks

[vako]

Hi Stephen,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Stephen Ashworth]

This reply has been marked as private.

[vako]

Hi Steve,

 

Your server was blocking access for our theme to receive latest updates, we fixed the issue and now you are running the latest version of the theme, here is the screenshot: https://nimb.ws/02OMad

 

Kind Regards

[Stephen Ashworth]

This reply has been marked as private.

[vako]

Hi Steve,

 

Actually, it’s your server-side issue so we can’t tell exactly if you will face this issue again but, please contact us immediately and we will do our best to help you.

 

Kind Regards

[Francesco Canale]

I am having the same problem. I have version 3.5.9.7, but i am not able ti update at 3.5.9.9 because of this error:

An error occurred while updating Ashe Pro: Download failed. Forbidden

[vako]

Hi Francesco,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Francesco Canale]

Hi Vako,

I have just syncronize again the license in the account detail of the theme, and I tried the update, now without any problem 🙂

Thank you for you quickly response, now it seems I have resolved.

Kind regards and best happy new year,

Francesco

[Rashana Calloway]

This reply has been marked as private.

[vako]

Hi Rashana,

 

It’s all done now, please check and let us know if you need any further help.

 

Kind Regards

[Rashana Calloway]

Thank you!

[vako]

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Astrid]

This reply has been marked as private.

[MATHEUS GERES]

Hi, I have same problem.

[Author]

Posts