Viewing 15 posts - 1 through 15 (of 38 total)
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    Posts
  • January 31, 2022 at 10:23 pm #67804
    Tania Meca
    Participant
    Premium Member

    Buenas tardes,

    me ha desaparecido la opción de imagen destacada (featured imagen) de los post, y no puedo añadir imagen destacada en mis entradas.

    Os he escrito varias veces pero no me respondéis. Por favor, ¿podéis decirme cómo solucionarlo?

    Gracias,

    February 1, 2022 at 10:34 am #67807
    vako
    Keymaster
    Premium Member

    Hi Tonia,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    February 1, 2022 at 5:59 pm #67818
    Tania Meca
    Participant
    Premium Member
    This reply has been marked as private.
    February 1, 2022 at 7:59 pm #67825
    vako
    Keymaster
    Premium Member

    Hi Tania,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    February 2, 2022 at 8:19 pm #67846
    Tania Meca
    Participant
    Premium Member
    This reply has been marked as private.
    February 3, 2022 at 10:47 am #67850
    vako
    Keymaster
    Premium Member

    Hi Tania,

     

    You can send the login URL to this email address: info.wproyal@gmail.com

     

    Kind Regards

    February 3, 2022 at 6:24 pm #67855
    Tania Meca
    Participant
    Premium Member
    This reply has been marked as private.
    February 4, 2022 at 4:02 am #67859
    Tania Meca
    Participant
    Premium Member
    This reply has been marked as private.
    February 4, 2022 at 11:19 am #67862
    vako
    Keymaster
    Premium Member

    Hi Tania,

     

    We get the same error, seems that you or your server/hosting provider using a country security plugin that doesn’t allow us to visit your website, please check your installed 3d party plugins and disable if you have this kind of plugin or please contact your hosting provider and ask them to check for the issue.

    https://nimb.ws/623uC5

     

    Kind Regards

    February 8, 2022 at 1:53 am #67893
    Tania Meca
    Participant
    Premium Member
    This reply has been marked as private.
    February 8, 2022 at 11:00 am #67895
    vako
    Keymaster
    Premium Member

    Hi Tania,

     

    We have not received any login URL, please feel free to share here and mark your reply as private.

     

    Kind Regards

    February 8, 2022 at 1:13 pm #67896
    Tania Meca
    Participant
    Premium Member
    This reply has been marked as private.
    February 8, 2022 at 7:04 pm #67899
    vako
    Keymaster
    Premium Member

    Hi Tania,

     

    Sorry but we are getting the same screen, please see the screenshot: https://nimb.ws/C5Z3dT

     

    Kind Regards

    February 11, 2022 at 12:26 am #67923
    Tania Meca
    Participant
    Premium Member
    This reply has been marked as private.
    February 11, 2022 at 12:45 pm #67928
    vako
    Keymaster
    Premium Member

    Hi Tania,

     

    The country is Georgia.

     

    Kind Regards

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