[Keith Heumiller]

Hello Vako,

I’ve submitted my refund request via WP-Royal.com and in this chat, and have not received a response since. Can someone please confirm that they have received the request and it is in process?

Thank you,

Keith

[Keith Heumiller]

Hi Vako,

I can leave the site up for the day if you would like to look further for your own benefit, but it has now been 31 days since I purchased Ashe Pro and and I need to request the refund now. I need to start from scratch with a new theme and I need to begin ASAP.

I have tried using the theme without Elementor (WordPress blocks) and all of the demo content disappears when I do. I have tried for three days now and I can’t spend any more time on it. I appreciate your help but I respectfully request a refund.

Thanks,

Keith

[Keith Heumiller]

I have set the default page layout to “Theme” in Elementor and the problem is still happening on Home 2. You can see it in the screenshot below. I don’t know why your screenshot looks different, but I’ve tried everything.

Can I please request a refund? I have already lost a lot of time (three days now) just on this issue. I was unaware when I purchased this theme that it only worked with Elementor. I would prefer to use WordPress editing tools to avoid problems like these.

Thanks,

Keith

 

[Keith Heumiller]

Can you please explain that? I do not see anything for “default page layout” in the Elementor settings?

[Keith Heumiller]

This reply has been marked as private.

[Keith Heumiller]

This reply has been marked as private.

[Keith Heumiller]

This reply has been marked as private.

[Keith Heumiller]

Here is the screenshot link again, in plain text: https://headset.media/wp-content/uploads/2022/05/Screenshot-100.png

[Keith Heumiller]

Hi Vako,

This is a problem with the Elementor editor, so you can only see it on the back end. A screenshot of the issue can be viewed here: <span style=”background-color: #fbfbfb; color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>https://headset.media/wp-content/uploads/2022/05/Screenshot-100.png</span&gt;

The white logo with the “H” in the middle, and the words Headset.Media, are the logo for the site, which I uploaded in the site identity section. The blue/black background, which you can see behind the words “Headset.Media,” is my header image.

I uploaded the logo and header image onto the theme, and then attempted to edit my homepage using Elementor. As you can see in the screenshot, the logo and header are jumbled up in the Elementor editor. The banner image and text saying “Your Workforce Your Way” should be below the logo and header image, but they are layered behind the logo and header, preventing me from editing them.

I wanted to know if I can do anything to either fix this issue or hide the logo and header image while working on pages in Elementor. If not, is there a way that I can just disable Elementor and edit the site using WordPress tools? Every time I try, all of the demo content disappears.

Thanks,

Keith

[Keith Heumiller]

Perfect! Thanks so much.

-Keith

[Author]

Posts