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I followed your instructions and explained you while it DID NOT work (third message).
I had installed WP on “deruelle.ch/wp”. I then desintalled WP on my domain and reinstalled it on “deruelle.ch” (without the /wp). So when I was trying to activate the key again it was telling me that I couldn’t use it. Obviously because it looked like I was trying to install it on another website. I did go on the link you gave me and it didn’t work for the reasons explained above.
In the meantime, I called my provider and he was able to solve the problem for me.
Maybe I wasn’t clear. Maybe you didn’t read carefully my thrid message.
Anyway, the problem is now solved.
Could you please just let me know how I can get a new activation key? (see posts above).
I need to keep going on the creation of our website. If I have to buy the Theme again I will then choose another theme, which is sad because I was happy with it.
I would love to be able to work on my Ashe Team. Could you please let me know how I can get a new activation key? (see above why mine is not working anymore).
Thank you very much in advance for your answer,
I think I just got the answer…
When I installed the WP Theme the first time, I installed it on :
After desinstalling WP, I installed it again on :
I guess that is the Problem.
How can I fix that? Should I desactivate the Key on deruelle.ch/wp (site who does not exist anymore) but then I’m afraid I need to buy the Theme again…
Thanks again for your help 🙂
Thank you very much for your answer.
I already purchased the theme. But it was not working well anymore so I decided to desinstall it on WP and reinstall it. It didn’t solve my problems. The old settings were still there. So I decided to desinstall WP on my domain and to reinstall it. Hoping it would be a fresh start again. So I reinstalled WP on my domain, installed the Ashe Theme Pro again but I was not able to activate it. I get the following message :
<span style=”color: #d3135a; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 15.6px; text-align: center; background-color: #fffafa;”>This license is already in use can only be activated on a single site. If you are trying to move a license from another site, open the Account page under the plugin settings in the admin dashboard, click on deactivate license first, and then try again.</span>
Can you help me with this?
Also in the mean time, I tried to work with Ashe Free… and weirdly enought, even after desinstalling WP and resinstalling it. When I activated the free Ashe Theme it had my old Menus…
How could I have a real fresh start?
Thank you again very much for you help!