Viewing 15 posts - 1 through 15 (of 15 total)
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  • #72061
    Milda Bjoerken
    Participant
    Premium Member

    Hello,

    For some reason, Yoast SEO field on product pages in Woocommerce is no longer working. This is how it looks like:

    ” class=”Apple-web-attachment Apple-edge-to-edge-visual-media Singleton” style=”opacity: 1;” src=”blob:https://wp-royal-themes.com/310fe962-535d-4693-8fc1-735ffd91be8f” alt=”PastedGraphic-5.png” width=”944″ />

    This means I can do absolutely nothing to update product description as it appears in the SEO search. If I use an older product template for a new product, the older product description shows up in the description instead, which is completely wrong. I cannot open let alone edit any of the SEO, Readability, Schema ooh Social tabs.

    I’ve been in touch with both Woocommerce and YOAST SEO, and they advised to check if there’s some incompatibility with the theme I’m using. I’ve already tried deactivating the plug-in with no change in the results.

    Would appreciate any input,

     

    Thank you Milda

    #72069
    vako
    Keymaster
    WP Royal Team

    Hi Milda,

     

    At first, thank you for choosing our theme and service.

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #72077
    Milda Bjoerken
    Participant
    Premium Member
    This reply has been marked as private.
    #72079
    vako
    Keymaster
    WP Royal Team

    Hi Milda,

     

    Unfortunately, your shared login URL doesn’t work for us, it redirected us to the home page of your website.

    Please check the link validation and send us a working one.

     

    Kind Regards

    #72080
    Milda Bjoerken
    Participant
    Premium Member
    This reply has been marked as private.
    #74361
    vako
    Keymaster
    WP Royal Team

    Hi Milda,

     

    Weird case, seems that for some reason URL is damaged, we can try the alternative way.

    Please create a new user for us on your website and share login details such as login URL/username/password

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #74386
    Milda Bjoerken
    Participant
    Premium Member
    This reply has been marked as private.
    #74389
    vako
    Keymaster
    WP Royal Team

    Hi Milda,

     

    Actually, you can use any email to create new users, we just need a login username that can be anything its not mandatory to use an email.

     

    Kind Regards

    #74390
    Milda Bjoerken
    Participant
    Premium Member
    This reply has been marked as private.
    #74391
    vako
    Keymaster
    WP Royal Team

    Hi Milda,

     

    We get the same result with this login URL you shared, seems that your server has some security and country restrictions, please try to create new user in your website and share login details, here is the post on how to create user and share login details: https://www.hostinger.com/tutorials/create-manage-wordpress-user-roles-permissions

    Kind Regards

    #74406
    Milda Bjoerken
    Participant
    Premium Member
    This reply has been marked as private.
    #74412
    vako
    Keymaster
    WP Royal Team

    Hi Milda,

     

    Weir case, we investigate your webiste, products old ones also new ones and Yoast options are presenting as they should, please check the screenshot:https://prnt.sc/re7swfZrlobk

    We even created a new test product from scratch and it appears under the product edit page, all the options that the Yoast plugin can provide.

    Please send us a screenshot or recorded video to showcase the issue you have if we are missing any details.

     

    Kind Regards

    #74415
    Milda Bjoerken
    Participant
    Premium Member
    This reply has been marked as private.
    #74416
    Milda Bjoerken
    Participant
    Premium Member
    This reply has been marked as private.
    #74418
    vako
    Keymaster
    WP Royal Team

    Hi Milda,

     

    Please clear the cached data of the website and browser you are using and check again.

    Our system for security reason can deny file attachments, you can contact us via this email address if you preffre: info.wproyal@gmail.com

    If you divide to contact us via email please insert this forum link to see all the conversation that we had.

     

    Kind Regards

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