[Chantal]

The right sidebar is not showing on Woocommerce shoppages.  Page lay-outs are correctly filled in.

Blog page: 1 column/right sidebar
Single post page: right sidebar
Shop page: 3 columns / right sidebar
Other pages: 1 column/right sidebar

What am I missing?

[vako]

Hi Chantal,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Chantal]

This reply has been marked as private.

[vako]

Hi Chantal,

 

Thank you for sharing the login details. We’ve commenced the investigation process for the issue you’ve raised. Rest assured, we’ll keep you informed of any updates as soon as they become available.

If you have any additional information or if there’s anything specific you’d like us to focus on during the investigation, please let us know.

We appreciate your patience.

 

Kind Regards

[vako]

Hi,

 

Thanks for sharing the login URL.

We checked your website, and we can see that some widgets are appearing on the shop page in the right sidebar. Here is the screenshot:

https://prnt.sc/gSzFu_k9plYb

If you are adding additional WooCommerce widgets and they are not showing up, it means that WooCommerce cannot retrieve any data for those specific widgets — this is not related to the theme or its functionality.

For example:

If you add a widget like “Best Selling Products (Last 7 Days)” but no products were sold within that period, the widget has nothing to display, so it will not appear on the page.

The same applies to widgets like Recently Viewed Products, Top Rated Products, Active Filters, etc. — they only display if WooCommerce has the required data.

If you need help checking a specific widget, feel free to tell me which one and I’ll guide you further.

 

Kind Regards

[Chantal]

Hi Vako,

Yes the right sidebar appears on the mean shop page, but not on the product pages. That’s the issue. For example: https://www.chelise.nl/webshop/kerst-memory/.

[Author]

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