June 2, 2022 at 5:20 pm #68932
Hello Ashe Support,
At the moment I ‘ve several widgets that doesn’t work properly. There are faults in it when I go to Appearance\Widgets and I can’t find a “new” version from that widget I can now use. Is that available, or when it will be available? And what you suggest I do?
Some of the messages I submit below, the main widget I want to keep using is the Ashe Author widget.
The “•” block was affected by errors and may not function properly. Check the developer tools for more details.
I hope to hear from you.
ArnaudJune 2, 2022 at 6:23 pm #68937
At first, thank you for choosing our theme and service.
Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.
Kind RegardsJune 2, 2022 at 8:11 pm #68939June 2, 2022 at 8:19 pm #68940June 3, 2022 at 1:19 pm #68943
Actually, the widgets cant be the reason for the page speed.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind RegardsJune 4, 2022 at 7:13 pm #68946June 6, 2022 at 5:32 pm #68954
We started the investigation process of the issue, please don’t change the login URL till our next response.
Kind RegardsJune 9, 2022 at 12:43 pm #68965
Sorry for the late reply, we spent all that time investigating your website.
1. We can’t see any issues to be related to the theme provided Widgets, and at this moment theme handles only 1 widget itself the Ashe Author widget, all the other widget theme uses are from different companies and provides added via 3rd party plugins.
2. Regarding your website speed, from the google insights we clearly see that In most cases issues are related to the images, you need to modify your uploaded images for better speed results, we also notice server response time, it’s related to the server/hosting provider.
Kind RegardsJune 20, 2022 at 2:38 am #69014June 20, 2022 at 12:30 pm #69018
Feel free to contact us at any time, we are more than happy to help.
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