[Maria]

Hi,

I cannot get social icons (or font awsome icons as it includes the search icon) showing on Safari. They show up fine on Chrome and Firefox.

I tried turning off all plugins which did not help.

I tried the plugin fonts awesome which made them show up but also added an x beside the search icon. And I would prefer not to have to use a plugin to solve this.

Any ideas on how to solve this?

Thanks in advance.

[vako]

Hi Maria,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Maria]

This reply has been marked as private.

[vako]

Hi Maria,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[Maria]

Sure. Thanks.

Can I still work on the site or should I keep off until you are done?

[vako]

Hi Maria,

 

Feel free to use your website. We will contact you as soon as we have any updates.

 

Kind Regards

[Maria]

So no solution?

[Maria]

OK, so please refund me, as your product does not work as promised.

 

[vako]

Hi Maria,

 

I will redirect this email to the sales department and they will check.

 

Kind Regards

[Author]

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