Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • January 7, 2022 at 12:22 am #67421
    Susan Stewart
    Participant
    Premium Member

    It only imports the header image.

    January 7, 2022 at 9:43 am #67426
    vako
    Keymaster
    WP Royal Team

    Hi Susan,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    January 8, 2022 at 4:04 am #67451
    Susan Stewart
    Participant
    Premium Member
    This reply has been marked as private.
    January 8, 2022 at 11:05 am #67453
    vako
    Keymaster
    WP Royal Team

    Hi Susan,

     

    For some reason demo content cant be installed on your website, we tried to import it manually too but no luck. I will redirect this topic to the developer’s board and they will check for possible solutions.

    Please don’t change/remove the login URL you shared, we will do our best to fix the issue.

     

    Kind Regards

    January 11, 2022 at 3:56 pm #67501
    Nick
    Keymaster
    WP Royal Team

    Hi Susan, please update site login link (it has expired) and I will check your Wp.

    Kind Regards,

    Nick

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.