[Vicky Robertson]

Good evening

I am building a new site with Bard Pro and am currently working on the shop pages (I am using Woocommerce).

Something strange is happening with the content on the main shop page…If I have the page title visible, I can see any of the other content that is on the page above the shop categories.

If I hide the page title (which I want to do), the content from the shop disappears and all that is left is the product categories.

It has an additional quirk of causing the category titles and descriptions to disappear from the category pages. If the page title on the main shop page is visible, you can see this information on the category pages!

Any ideas?

Many thanks

[vako]

Hi Vicky,

 

At first, thank you for choosing our theme and service.

Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

 

Kind Regards

[Vicky Robertson]

Hi

I’m not sure how I can describe the issue in any more detail than I already have? I cannot share a link with you as the site is currently in maintenance mode.

[vako]

Hi Vicky,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

To share screenshots, please try to use https://imgur.com/upload

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Vicky Robertson]

This reply has been marked as private.

[vako]

Hi Vicky,

 

Please check your shared login URL again, it requests to enter login credentials.

 

Kind Regards

[Vicky Robertson]

This reply has been marked as private.

[vako]

Hi Vicky,

 

We checked the login details you shared but was unable to log in, please share the login URL per instructions and we will check your website.

 

Kind Regards

[Vicky Robertson]

This reply has been marked as private.

[vako]

Hi Vicky,

 

Sorry, it’s my fault I should explain it in more detail.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

To share screenshots, please try to use https://imgur.com/upload

Please make sure to mark your reply as private to hide it from the public.

We need a login URL you will generate using the above-mentioned plugin.

 

Kind Regards

[Vicky Robertson]

This reply has been marked as private.

[vako]

Hi Vicky,

 

Strange case but we can’t get the same issue as you described, we several times disabled and enabled shop page titles but nothing changed, for more clarifications we need a screenshot.

To share screenshots, please try to use https://imgur.com/upload

Kind Regards

[Vicky Robertson]

This reply has been marked as private.

[vako]

Hi Vicky,

 

Weird case, we take a second look at the issue and let you know the news, please don’t change the login URL till our next reply.

 

Kind Regards

[vako]

Hi Vicky,

 

Can you please create a staging site on your website and share login details? We asking because we need to test several things, such as disable 3rd party plugins, change theme and etc.

Please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

 

 

Kind Regards

[Author]

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