Viewing 5 posts - 1 through 5 (of 5 total)
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  • #68519
    Celina Lisek-Lewicka
    Participant
    Premium Member

    Hi,

    the widget stopped working. I can see now this message on my website: <span style=”background-color: #f6f6f6; font-family: ‘Open Sans’; font-size: 14px;”>No images found! </span><span style=”font-family: ‘Open Sans’; font-size: 14px; background-color: #f6f6f6;”>Try some other hashtag or username</span>

    I have tried to add my Imstagram once again. I removed it first and then was trying to connect but it is not working. I click on Add, go through login with a cose and then I am taken back to Word Press but the IG account is not added.

    Please help to solve it. My website:

    https://www.celwpodrozy.pl/

    Thank you

    #68520
    vako
    Keymaster
    WP Royal Team

    Hi Celina,

     

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    #68521
    Celina Lisek-Lewicka
    Participant
    Premium Member

    Hi,

    the Social Slider is now working, not displaying the pictures from Instagram. I noticed this issue yesterday. It looks like in the attached screenshot.

    The message is: No images found! Try some other hashtag or username.

    What I did is the following:

    1. I checked the setting and all looks fine.

    2. I decided to refresh the token and removed the linked IG token ID.

    3. I tried to connect my IG account once again but it did not work:

    – I clicked in Add, was taken to IG where I had insert a code sent to me in a text message. I entered it and was taken to my IG accoung and then again I was taken to WordPress. The linkage failed.

    This is my website:

    https://www.celwpodrozy.pl/

    Thank you.

    #68522
    Celina Lisek-Lewicka
    Participant
    Premium Member

    I cannot attached my screenshot but you will see it on my website at the bottom.

    #68525
    vako
    Keymaster
    WP Royal Team

    Hi Celina,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

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