[Charelle]

Hi guys,

On my website http://www.charisfar.com I had an Instagram widget from Smash Balloon in the right sidebar, but at one point the thumbnails were a lot smaller than they used to be.

I’ve never been able to fix it and removed the widget, but I would like to add it again. I’ve now added the widget in draft mode (appearance > widgets > right side bar), and in the preview the thumbnails are still not showing correctly. I don’t want to add it to the live environment as it looks very strange.

Do you know how I can fix this?

Kind regards,

Charelle

[vako]

Hi Charelle,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Charelle]

This reply has been marked as private.

[vako]

Hi Charelle,

 

We added a custom CSS snippet to fix the issue, please check the screenshot here: https://prnt.sc/pNiFprt139uQ

Kind Regards

[Charelle]

Thank you, looks good! Appreciate the help.

[vako]

You are most welcome!

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards

[Author]

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