Viewing 10 posts - 1 through 10 (of 10 total)
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  • June 22, 2023 at 8:54 am #71343
    Sheryl Young
    Participant
    Premium Member

    Hello, for some reason my Instagram images using the Smash Balloon footer widget aren’t being cropped to squares like in your demo. Each image is coming up as their original proportion – landscape, portrait, reels etc. so it’s not a neat line. I hope that makes sense!

    How can I fix this so it looks like your demo?

    Thanks

    June 22, 2023 at 5:51 pm #71346
    vako
    Keymaster
    Premium Member

    Hi Sheryl,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    June 26, 2023 at 9:54 am #71359
    Sheryl Young
    Participant
    Premium Member
    This reply has been marked as private.
    June 26, 2023 at 5:57 pm #71364
    vako
    Keymaster
    Premium Member

    Hi Sheryl,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    June 27, 2023 at 6:28 am #71368
    Sheryl Young
    Participant
    Premium Member

    Hello Vako, thank you for helping me with this! Appreciate it.

    June 27, 2023 at 6:18 pm #71371
    vako
    Keymaster
    Premium Member

    You’re welcome, Sheryl! I’m glad I could assist you. If you have any more questions or need further assistance, feel free to ask. I’m here to help. Have a great day!

     

    Best regards

    May 5, 2024 at 10:06 pm #75491
    Veronica Kvale
    Participant
    Premium Member
    This reply has been marked as private.
    May 7, 2024 at 8:30 pm #75501
    vako
    Keymaster
    Premium Member

    Hi Veronica,

     

    We apologize for the late reply we were in the Easter holidays.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    May 13, 2024 at 1:35 am #75524
    Veronica Kvale
    Participant
    Premium Member
    This reply has been marked as private.
    May 14, 2024 at 3:46 pm #75533
    vako
    Keymaster
    Premium Member

    Hi Veronica,

     

    Sorry for the late reply we have been on holidays

    Everything is back to normal, please check and let us know if you need any further assistance.

     

    Kind Regards

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