[Felicia]

I have two problems I hope someone can help with ASAP 🙂

First:

I can´t get the slider to show on the frontpage ONLY, if I choose this option (Front), if I choose “Front and post pages” it appears, but I only want it in the frontpage, not the post-pages – what can be the problem?

Second: If I want the source to be “Custom” – that I choose the the post in the slider, everything shows – except the images – i HAVE checked that the posts have an image attatched everywhere I can check.

[Felicia]

Hi again – I can´t seem to attach the photos under “Costum” – everytime I open “Slider Item” and select “Upload image”, it´s like the photo from the previous slide is selected?

[vako]

Hi Felicia,

 

At first, thank you for your response and for choosing our theme.

In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

Make sure to mark your reply as Private to hide it from the public.

 

Kind Regards

[greenlife21]

Hello, I have the same problem. I choose ‘Custom’ for the source. Then impossible to upload the images from my media library.

[vako]

Hi @greenlife21

 

At first, thank you for your response and for choosing our theme.

In order to assist you we need to check your site backend, please send us your website URL/USERNAME/PASSWORD.

Make sure to mark your reply as Private to hide it from the public.

 

Kind Regards

[greenlife21]

This reply has been marked as private.

[vako]

Hi @greenlife21

 

I checked your website and can’t get the same issue as you described. Can you please share the screenshots of the issuie on your side?

 

Kind Regards

[greenlife21]

This reply has been marked as private.

[vako]

Hi @greenlife21

 

 

I will redirect this topic to the developers and they will check.

 

 

Kind Regards

[vako]

Hi @greenlife21

 

The reason for the issue can be your server/hosting provider, it’s not even possible to load your website, it’s extremely slow, please contact your server/hosting provider and ask them to config your website to this min requirements:\

max_execution_time 180

memory_limit 256M

post_max_size 64M

upload_max_filesize 64M

max_input_time 60

 

Kind Regards

[swiatkowski.alex@gmail.com]

Hi 🙂

I have a very similar issue – I’m trying to set the featured slider on my home page only and it simply doesn’t show.

Tried to attach the settings screens but it doesn’t work.
Slider settings
Static page is set as the home page.

Would really appreciate your help with this.
Thank you!
Alex

[vako]

Hi Alex,

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

 

[swiatkowski.alex@gmail.com]

This reply has been marked as private.

[vako]

Hi Alex,

 

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will be able to catch which one was the source for the issue.

2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

3. If the instructions above cant help, please let us know, I will redirect this topic to the developer’s team and they will take a second look at the issue.

 

Kind Regards

[swiatkowski.alex@gmail.com]

Hi Vako,

 

thanks a lot for recommending the staging plugin 🙂

It looks like the plugin causing this problem is Elementor… which is very worrying. As I understood from the theme description, they should work well together. Could you please check it?

 

Thank you once again,

Alex

[Author]

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