Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • September 12, 2023 at 4:22 pm #71704
    Shelley Finch
    Participant
    Premium Member

    I updated both Elementor and the Ashe theme this morning and since then the site is completely blank on the frontend: https://travelswithcolt.com/

    I have tried to revert to two previous backups, but that has not resolved the issue.

    September 12, 2023 at 10:48 pm #71708
    vako
    Keymaster
    WP Royal Team

    Hi Shelley,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    September 14, 2023 at 2:20 am #71717
    Shelley Finch
    Participant
    Premium Member
    This reply has been marked as private.
    September 14, 2023 at 4:30 pm #71725
    vako
    Keymaster
    WP Royal Team

    Hi Shelley,

     

    There was some issue during the plugin installations, but now everything looks fine, please check and let me know if you need any further assistance.

     

    Kind Regards

    September 17, 2023 at 4:16 am #71728
    Shelley Finch
    Participant
    Premium Member
    This reply has been marked as private.
    September 18, 2023 at 5:06 pm #71734
    vako
    Keymaster
    WP Royal Team

    You are welcome.

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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