• This topic has 9 replies, 2 voices, and was last updated 1 year ago by vako.
Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • February 27, 2022 at 2:54 pm #68143
    Kazimierz Kosecki
    Participant
    Premium Member

    Good morning

    When I put 2 columns / right sidebar in the page layout, the sidebar is full width in the mobile version.

    Screenshot:

    If I set 3 columns / the right sidebar, then in the mobile version the sidebar does not take up the entire width of the screen.

    Screenshot:

    Where to look for the cause?

    February 28, 2022 at 1:03 pm #68147
    vako
    Keymaster
    WP Royal Team

    Hi Kazimierz,

     

    At first, sorry for the late reply, we had holidays.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    February 28, 2022 at 2:17 pm #68154
    Kazimierz Kosecki
    Participant
    Premium Member
    This reply has been marked as private.
    February 28, 2022 at 6:47 pm #68161
    Kazimierz Kosecki
    Participant
    Premium Member
    This reply has been marked as private.
    February 28, 2022 at 6:52 pm #68162
    vako
    Keymaster
    WP Royal Team

    Hi Kazimierz,

     

    We started the investigation process of the issue, please don’t change the login URL till our next response.

     

    Kind Regards

    March 1, 2022 at 11:05 am #68170
    vako
    Keymaster
    WP Royal Team

    Hi Kazimierz,

     

    Today we tried to access your website using a shared ling link but it responds with the error, can you please recheck your website?

     

    Kind Regards

    March 1, 2022 at 2:01 pm #68172
    Kazimierz Kosecki
    Participant
    Premium Member

    The address is OK because I checked.

    I have disabled some plugins that may have been causing this type of problem.

    Please check now if there is access.

     

    Yours sincerely

    Kazimierz

    March 1, 2022 at 7:01 pm #68178
    vako
    Keymaster
    WP Royal Team

    Hi Kazimierz,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

     

    March 2, 2022 at 1:00 pm #68185
    Kazimierz Kosecki
    Participant
    Premium Member

    It’s ok now. 🙂

    Thank you very much.

    A question, by the way.

    Where can I look for css settings for the mobile version.

    It’s all about font size, spacing.

    I have the impression that changing the settings in the “Topography” tab does not affect the mobile version.

    Kind Regards

    Kazimierz

    March 2, 2022 at 6:51 pm #68192
    vako
    Keymaster
    WP Royal Team

    Hi Kazimierz,

     

    Actually, there are no visible settings for the mobile screens, to correct responsive designs you need a custom CSS snippet, the fastest way is to describe the changes you want to apply and we will do our best to help you.

     

    Kind Regards

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.