Viewing 8 posts - 1 through 8 (of 8 total)
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  • #75400
    Karima
    Participant
    Premium Member

    Hi there,

    These are two different posts using the same ‘standard’ template. The only thing I have changed is using a child theme and added:

    Creepy Mushroom

    Dinosaur Hobo Bag

    // Pattern Button

    if(get_field(‘pattern_url’)) { echo ‘<div class=”read-more”> Pattern‘; }

    I understand basic coding but this has got me stumped (knowing my luck it’s an easy fix!)

    Any idea what is causing this?

    Thank you

    #75402
    vako
    Keymaster
    WP Royal Team

    Hi Karima,

     

    At first, thank you for choosing our theme and service.

    To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

    Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

     

    Kind Regards

    #75403
    Karima
    Participant
    Premium Member

    Hiya,

    I have supplied links to 2 pages on my previous post. The mushroom page has the sidebar on the right as it should be, however the bag page has the sidebar fallen into the footer.

    Thank you

    1

    2

    Apparently pics don’t wanna work https://imgur.com/a/rMWC3XN

    #75408
    vako
    Keymaster
    WP Royal Team

    Hi Karima,

     

    Sorry for the late reply we have been on holidays

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #75410
    Karima
    Participant
    Premium Member
    This reply has been marked as private.
    #75411
    vako
    Keymaster
    WP Royal Team

    Hi Karima,

     

    We checked your shared website and unfortunately, we can’t reproduce the issue you mentioned on our end.

    1. Here is the screenshot that shows how the blog page looks on our end: https://prnt.sc/rLFoT-jyhN-s

    2. Pages you shared in this thread: https://prnt.sc/9NTFRU_MM7Bb can be found on your website anymore: https://prnt.sc/HnxXlFztg6Y2

    Please let us know if we are missing any part of the issue, we also checked single post pages as well: https://prnt.sc/gXoeyYDmhTYG

     

    Kind Regards

    #75412
    Karima
    Participant
    Premium Member

    Apologies, I changed the permalinks at some point without thinking.

    Dinosaur Hobo Bag

    https://prnt.sc/pw5sprqPOASG – missing side bar

    https://prnt.sc/qTBkYclMZW0A – where it is in the footer

    It is only doing it on some (seemingly) random posts and not all of them.

    #75414
    vako
    Keymaster
    WP Royal Team

    Hi Karima,

     

    1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.

    2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database, and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE

    3. If the instructions above won’t help, please let us know and we will take a look again.

     

    Kind Regards

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