[Randi See]

The ReCaptcha badge does not show when this theme is active. When I activate Twenty Twenty Four it shows.

[vako]

Hi Randi,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Randi See]

This reply has been marked as private.

[vako]

Hi Randi,

 

We started the investigation process of the issue, please don’t change the login URL till our next response.

 

Kind Regards

[George]

Hi again,

Can you tell us how you’ve set up your recaptcha ? I’ve switched theme to default, deactivated google advanced recaptcha and cache but recaptcha was still there meaning that I’ve deactivated wrong plugin, if you give us details how you’ve set it up it will help us in debugging the issue.

Kind regards,
George

[Randi See]

This reply has been marked as private.

[Randi See]

This reply has been marked as private.

[George]

Hi again,

I’ve rechecked the issue and found that in our themes additional css you’ve inserted visibility hidden for recaptcha:
https://prnt.sc/W85zLNUf9YMe
I’ve removed this code and now it works fine.

Kind regards,
George

[Author]

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