Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #70700
    Angélica Gómez
    Participant
    Premium Member

    Hi.

    I am trying to get help with support but they never respond. I have a problem and the read more button does not work, can someone please help me? Thank youu

    #70701
    vako
    Keymaster
    WP Royal Team

    Hi Angelica,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #70703
    Angélica Gómez
    Participant
    Premium Member
    This reply has been marked as private.
    #70708
    vako
    Keymaster
    WP Royal Team

    Hi Angelica,

     

    We checked your website and several Read More buttons, please check the screenshots: https://nimb.ws/z6AWHg    https://nimb.ws/aDmKw6

    All the buttons presented on the home page are working properly.

    Please share screenshots on your end if we are missing something.

     

    Kind Regards

    #70714
    Angélica Gómez
    Participant
    Premium Member
    This reply has been marked as private.
    #70717
    vako
    Keymaster
    WP Royal Team

    Hi Angelica,

     

    The issue was caused because of incorrect permalink structure, you changed all the links o your website to be redirected to the category pages, read more button actually worked just had the wrong destination it was set to turn to the current category page instead of a single post page we corrected it, please check and let us know if you need any further assistance, we also corrected Instagram widget in the footer section.

     

    Kind Regards

    #70733
    Angélica Gómez
    Participant
    Premium Member
    This reply has been marked as private.
    #70748
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.