Viewing 12 posts - 1 through 12 (of 12 total)
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  • #74753
    nicola
    Participant
    Premium Member

    Hi,
    I have some problems loading the ‘Featured Images’ on the page that contains all posts.

    In Customize > ‘Featured images’ > I set ‘Number of Slides: 4’; ‘Columns: 3’ – ‘Image Crop Width: 720’ – ‘Image Crop Height: 450’.
    Now, I’m using image Width: 1350 X Height: 901 – Resolution: 72 – Color profile: SRGB. Because if I use images of size 720X450, the effect is grainy.

    Problem1:

    In the top bar, those set in the settings are shown, 4. When I click on the right arrow to bring up the next ones, only the title and category are shown. The subsequent images are shown when the next 3 are loaded.
    I would like that by clicking on the arrow, the next image would be displayed immediately.

    Problem2:
    The  featured images of individual posts are not shown when I access the page. Sometimes those relating to the last 2 published posts are shown.
    I would like all images to be shown when the page loads.

    In Customize > ‘Preloader’, I’m using ‘Preloader Type’: Animation 1.

    You can see the problems on my site marinazanotti.it > Storie

    Many thanks !

    #74757
    vako
    Keymaster
    WP Royal Team

    Hi Nicola,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #74761
    nicola
    Participant
    Premium Member
    This reply has been marked as private.
    #74765
    vako
    Keymaster
    WP Royal Team

    Hi Nicola,

     

    There is no need to use our email address in order to create a temp login URL for us as you can use any email address, in case you still need it please use this email address: info.wproyal@gmail.com

    Kind Regards

    #74767
    nicola
    Participant
    Premium Member
    This reply has been marked as private.
    #74774
    vako
    Keymaster
    WP Royal Team

    Hi Nicola,

     

    We spent quite a lot of time investigating the issue but seems that we are missing some minor part of it or simply it can’t be reproduced on our end.

    Can you please send us screenshots of the issue? It helps us to continue the investigation process faster.

     

    Kind Regards

    #74780
    nicola
    Participant
    Premium Member
    This reply has been marked as private.
    #74781
    nicola
    Participant
    Premium Member
    This reply has been marked as private.
    #74783
    nicola
    Participant
    Premium Member
    This reply has been marked as private.
    #74789
    vako
    Keymaster
    WP Royal Team

    Hi Nicola,

     

    In this case please send the screenshot to this email address: info.wproyal@gmail.com

    Please also include the URL of this thread in your email.

     

    Kind Regards

    #74792
    nicola
    Participant
    Premium Member
    This reply has been marked as private.
    #74795
    vako
    Keymaster
    WP Royal Team

    Hi Nicola,

     

    Please be sure our support team will contact you ASAP.

     

    Kind Regards

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