- This topic has 11 replies, 2 voices, and was last updated 10 months, 2 weeks ago by vako.
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February 20, 2024 at 1:48 pm #74753
Hi,
I have some problems loading the ‘Featured Images’ on the page that contains all posts.In Customize > ‘Featured images’ > I set ‘Number of Slides: 4’; ‘Columns: 3’ – ‘Image Crop Width: 720’ – ‘Image Crop Height: 450’.
Now, I’m using image Width: 1350 X Height: 901 – Resolution: 72 – Color profile: SRGB. Because if I use images of size 720X450, the effect is grainy.Problem1:
In the top bar, those set in the settings are shown, 4. When I click on the right arrow to bring up the next ones, only the title and category are shown. The subsequent images are shown when the next 3 are loaded.
I would like that by clicking on the arrow, the next image would be displayed immediately.Problem2:
The featured images of individual posts are not shown when I access the page. Sometimes those relating to the last 2 published posts are shown.
I would like all images to be shown when the page loads.In Customize > ‘Preloader’, I’m using ‘Preloader Type’: Animation 1.
You can see the problems on my site marinazanotti.it > Storie
Many thanks !
February 20, 2024 at 9:33 pm #74757Hi Nicola,
At first, thank you for choosing our theme and service.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind Regards
February 21, 2024 at 12:04 pm #74761This reply has been marked as private.February 22, 2024 at 11:34 pm #74765Hi Nicola,
There is no need to use our email address in order to create a temp login URL for us as you can use any email address, in case you still need it please use this email address: info.wproyal@gmail.com
Kind Regards
February 22, 2024 at 11:48 pm #74767This reply has been marked as private.February 23, 2024 at 9:32 pm #74774Hi Nicola,
We spent quite a lot of time investigating the issue but seems that we are missing some minor part of it or simply it can’t be reproduced on our end.
Can you please send us screenshots of the issue? It helps us to continue the investigation process faster.
Kind Regards
February 23, 2024 at 11:31 pm #74780This reply has been marked as private.February 23, 2024 at 11:47 pm #74781This reply has been marked as private.February 24, 2024 at 1:41 pm #74783This reply has been marked as private.February 24, 2024 at 9:47 pm #74789Hi Nicola,
In this case please send the screenshot to this email address: info.wproyal@gmail.com
Please also include the URL of this thread in your email.
Kind Regards
February 26, 2024 at 3:33 pm #74792This reply has been marked as private.February 26, 2024 at 10:19 pm #74795Hi Nicola,
Please be sure our support team will contact you ASAP.
Kind Regards
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