• This topic has 10 replies, 2 voices, and was last updated 3 weeks ago by vako.
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  • February 26, 2023 at 10:52 pm #70768
    TJ
    Participant
    Premium Member

    Hello I have a problem with my Page Header.

     

    I have the slider and 3 pictures and it shows 4 only one without a picture.

     

    How can I fix that?

    http://www.tochet.nl you can see the problem.

    February 27, 2023 at 12:42 pm #70771
    vako
    Keymaster
    WP Royal Team

    Hi TJ,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    February 27, 2023 at 1:01 pm #70772
    TJ
    Participant
    Premium Member
    This reply has been marked as private.
    March 1, 2023 at 3:05 pm #70779
    vako
    Keymaster
    WP Royal Team

    Hi TJ,

    The login URL you shared directed us to your website home page, please check for the URL validations and share again.

     

    Kind Regards

    March 1, 2023 at 7:33 pm #70786
    TJ
    Participant
    Premium Member
    This reply has been marked as private.
    March 2, 2023 at 4:09 pm #70793
    vako
    Keymaster
    WP Royal Team

    Hi Tj,

     

    For some reason the deleted image was stuck in the slider section, system somehow cached the deleted image data and saved it, we removed now the picture but it took us too many things to investigate, we also removed all the images from the slider section to caught the issue, we inserted images again but not sure it they are in the correct order.

    Please check and let us know if you need any further help.

     

    Kind Regards

    March 2, 2023 at 4:14 pm #70794
    TJ
    Participant
    Premium Member

    Hello Vako,

    Thank you so much for solving this problem.

    I will take a look at it.

    Kind Regards,

    Toos

     

     

    March 2, 2023 at 4:26 pm #70797
    vako
    Keymaster
    WP Royal Team

    You are welcome! Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

    March 2, 2023 at 4:32 pm #70798
    TJ
    Participant
    Premium Member

    Hello Vako,

    Thank you,

    I have still a little problem. I can’t crop the pictures any more.

    When I select a picture, I get the option to crop, but it won’t work anymore.

    Can you take a look at it?

    March 2, 2023 at 5:01 pm #70799
    TJ
    Participant
    Premium Member

    Hello Vako,

    You can ignore this. I have a problem with my browser.

    It works 🙂

    Toos

    March 3, 2023 at 8:11 pm #70802
    vako
    Keymaster
    WP Royal Team

    We are glad that you were able to found out the solution by yourself.

    In case you need any further assistance please feel free to contact us anytime, we are more than happy to help.

    Kind Regards

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