• This topic has 4 replies, 2 voices, and was last updated 2 years ago by vako.
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  • #68416
    Susanne Spräner
    Participant
    Premium Member

    My sidebars are not displayed, even though I have made an appropriate setting.
    <div id=”gtx-trans” style=”position: absolute; left: -10px; top: -9px;”>
    <div class=”gtx-trans-icon”></div>
    </div>

    #68430
    vako
    Keymaster
    WP Royal Team

    Hi Susanne,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    #68441
    Susanne Spräner
    Participant
    Premium Member

    Hello,

    Thank you for the quick reply.

    I am currently rebuilding my website. http://www.planner4gn.com. On the individual pages, the right sidebar is not displayed, although it should according to the setting.

    #68444
    Susanne Spräner
    Participant
    Premium Member

    #68451
    vako
    Keymaster
    WP Royal Team

    Hi Susanne,

    At first, sorry for the late reply, we had holidays.

    In the Ashe Pro theme sidebars can be enabled in several ways, first is to select page layout with sidebar, for this please navigate to Dashboard  > Appearance > Customize > General Layouts > Page Layouts and chose your prefered style which includes sidebars, here is the screenshot: https://nimb.ws/Pk14rf

    The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show SIdebar

    Please make sure that widgets in the sidebar areas are added from the back end, please navigate to Dashboard > Appearance > Widgets and check if sidebar areas are filled with widgets you want to be displayed.

    If all these steps are done and sidebars still do not appear on the website, let’s check the issue from your website back end, In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

     

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