[Christliches Zentrum Life]

Hello,

we buy the “Ashe Pro” Theme and installed the demo content, but the pages (e.g. Home Version 1,2,3…) are not visible. We try this again, but it didn’t do anything!

We would be very happy about your help!

 

TIA Tobias and Didi

[vako]

Hi Tia Tobias,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Christliches Zentrum Life]

This reply has been marked as private.

[vako]

Hi Tia Tobias,

 

Done, please check and let us know if you need any further help.

 

Kind Regards

[Christliches Zentrum Life]

Hi Vako,

thank you! Are there any further actions from our side necessary? Unfortunately we still can’t see the expected demo content.

Thank you for your help!

 

Kind Regards Tobias and Didi

[vako]

Hi Tobias and Didi,

 

Weird case, we checked and all was fine. In order to assist we need to check your website from the back end, please renew the login URL you shared or create a new one.

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Christliches Zentrum Life]

This reply has been marked as private.

[vako]

Hi Tobias and Didi,

 

Done, please check and let us know if you need any further help.

 

Kind Regards

[Christliches Zentrum Life]

Hi Vako,

thank you for the support. I am not sure if we talk about the same issue 🙂

We still can’t find the demo pages e.g. “Home samples Version 1-8” under “sites” in our WP installation.

Our expectation is, that we get all pages which we can see at the Ashe Website as demo content to use it as templates for us.

https://ashe-pro.wp-royal-themes.com/sample-v1/?ref=ashe-demo-import-xml

 

Thank you in advance!

 

Kind Regards Tobias and Didi

[vako]

Hi Tobias and Didi,

 

In this case, you need to reset your website data and import demo content again.

 

Kind Regards

[Christliches Zentrum Life]

This reply has been marked as private.

[vako]

Dear Tobi and Didi,

 

We apologize for the inconvenience you are experiencing with the Ashe Pro theme. It is important to follow the correct steps to reset your website data, which you have already done. However, it seems that some data is still missing and the site does not look like the demo site.

To help you solve he problem, we would need to access your website’s backend and investigate further. Could you please provide us with an extended login URL so that we can check the issue from the backend? We assure you that we will do our best to find a solution to this problem as quickly as possible.

Thank you for your patience and understanding.

 

Best regards,Vako

[Christliches Zentrum Life]

This reply has been marked as private.

[vako]

Dear Tobi and Didi,

 

We cleared the database and imported demo data, everything that comes with the demo content is no on your website, please check and let us know fi you need any further assistance.

 

Kind Regards

[Author]

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