• This topic has 9 replies, 2 voices, and was last updated 5 days ago by vako.
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    Posts
  • #70788
    Christliches Zentrum Life
    Participant
    Premium Member

    Hello,

    we buy the “Ashe Pro” Theme and installed the demo content, but the pages (e.g. Home Version 1,2,3…) are not visible. We try this again, but it didn’t do anything!

    We would be very happy about your help!

     

    TIA Tobias and Didi

    #70795
    vako
    Keymaster
    WP Royal Team

    Hi Tia Tobias,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #70819
    Christliches Zentrum Life
    Participant
    Premium Member
    This reply has been marked as private.
    #70823
    vako
    Keymaster
    WP Royal Team

    Hi Tia Tobias,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    #70857
    Christliches Zentrum Life
    Participant
    Premium Member

    Hi Vako,

    thank you! Are there any further actions from our side necessary? Unfortunately we still can’t see the expected demo content.

    Thank you for your help!

     

    Kind Regards Tobias and Didi

    #70863
    vako
    Keymaster
    WP Royal Team

    Hi Tobias and Didi,

     

    Weird case, we checked and all was fine. In order to assist we need to check your website from the back end, please renew the login URL you shared or create a new one.

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #70883
    Christliches Zentrum Life
    Participant
    Premium Member
    This reply has been marked as private.
    #70886
    vako
    Keymaster
    WP Royal Team

    Hi Tobias and Didi,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    #70896
    Christliches Zentrum Life
    Participant
    Premium Member

    Hi Vako,

    thank you for the support. I am not sure if we talk about the same issue 🙂

    We still can’t find the demo pages e.g. “Home samples Version 1-8” under “sites” in our WP installation.

    Our expectation is, that we get all pages which we can see at the Ashe Website as demo content to use it as templates for us.

    https://ashe-pro.wp-royal-themes.com/sample-v1/?ref=ashe-demo-import-xml

     

    Thank you in advance!

     

    Kind Regards Tobias and Didi

    #70898
    vako
    Keymaster
    WP Royal Team

    Hi Tobias and Didi,

     

    In this case, you need to reset your website data and import demo content again.

     

    Kind Regards

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