[Robert Day]

Hi,

I have a widget in my sidebar that is simply a shortcode to a Smash Balloon Instagram feed widget.  Sometime in the last few days, the images in the feed have stopped filling the space allocated to them in the sidebar and instead appear as tiny images in the corner of each grid square.  The images appear correctly in the Smash Balloon preview, so I suspect it might be some styling in the theme that’s causing the issue.

[vako]

Hi Robert,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Robert Day]

This reply has been marked as private.

[vako]

Hi Robert,

 

We apologize for the late reply we were in the Easter holidays.

We fixed the issue with the Instagram feed, please check and let us know if you need any further help.

 

Kind Regards

[Phuong-Thao Nguyen]

The issue remains, and the Smash Balloon is asking for an upgrade for more features, I don’t know what that means, I don’t want to pay more for what should be included in my purchase.

[vako]

Hi Phuong-Thao Nguyen,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Author]

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