Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • February 18, 2022 at 1:58 am #68011
    Linda Tenčlová
    Participant
    Premium Member

    Hi,

    some time ago we figured out that my pictures in “you might also like” started showing cropped narrower than before when I bought the Ashe Pro.

    I was told here to check with the developer, but no one has contacted me and I can’t find a post here.

    How do I return images to my original size?

    Thank you for the quick solution

    Linda

    February 18, 2022 at 1:11 pm #68016
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    February 18, 2022 at 2:26 pm #68021
    Linda Tenčlová
    Participant
    Premium Member
    This reply has been marked as private.
    February 21, 2022 at 11:11 am #68053
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    Done, please check and let us know if you need any further help.

     

    Kind Regards

    February 21, 2022 at 6:52 pm #68067
    Linda Tenčlová
    Participant
    Premium Member
    This reply has been marked as private.
    February 28, 2022 at 1:20 pm #68150
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    At first, sorry for the late reply, we had holidays.

    I will redirect this topic to the developer’s board and they will contact you.

     

    Kind Regards

    February 28, 2022 at 2:05 pm #68153
    Linda Tenčlová
    Participant
    Premium Member

    Hi Vako,

    ok, thank you for the info. But I see that the images have changed and I have a new AJAX Thumbnail Rebuild plugin in WordPress. Did you install it? Please don’t want a solution that slows down the web.

    Thank you

    Linda

    March 1, 2022 at 11:46 am #68171
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    Yes, to rebuild images you need to use 3rd party plugin if you prefer please use a different plugin.

     

    Kind Regards

    March 1, 2022 at 3:50 pm #68174
    Linda Tenčlová
    Participant
    Premium Member

    Hi Vako,

    thanks for the reply but i don’t understand now. If I need a plugin, why did you pass it on to the developer? Will it change in the basic version? It should be because when I bought the template, the pictures were the right size and I read here that more people have the same problem.

    Will it be fixed so that no plugin is needed?

    Thank you

    Linda

    March 2, 2022 at 11:32 am #68183
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    We rechecked the information about image rebuild, that’s why we send it to the developer’s team.

    And they reported that the only way to change image size in the Related section is to rebuild the images.

    As we see the login URL you shared has expired or been removed, please share again and we will continue working on the issue.

     

    Kind Regards

    March 2, 2022 at 1:35 pm #68187
    Linda Tenčlová
    Participant
    Premium Member
    This reply has been marked as private.
    March 3, 2022 at 11:45 am #68203
    vako
    Keymaster
    WP Royal Team

    Hi Linda,

     

    Please check again and let us know if you need any further assistance.

     

    Kind Regards

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