[Ulrike Hülsmann]

<span class="Y2IQFc" lang="en">Hello, 
after the last update in November 2024, the images in my posts are no longer displayed correctly.

</span>

<span class="Y2IQFc" lang="en">The images in the posts are suddenly displayed extremely small. The post header images are displayed extremely large. 
</span>

<span class="Y2IQFc" lang="en">Is this due to the last update or is this a problem with WordPress.com?
My Website ist: https://travel-see-xperience.com</span>

[vako]

Hi Ulrike,

 

At first, thank you for choosing our theme and service.

Sorry for the late reply we have been on holidays

Ashe theme had some issues with the new WP release yes we admit that, but our developers released an update already.

1. Please make sure that the theme is running on the latest version: 3.7.7

2. Please make sure that caching plugins or cache is not the reason for the issue

3. If the issue still exists, that could mean that the old version of the images are still saved on your website and they are displayed, so please install 3rd party plugin: AJAX Thumbnail Rebuild here is the link: https://wordpress.org/plugins/ajax-thumbnail-rebuild/ that you have to rebuild thumbnails and all be fine.

 

Kind Regards

[Ulrike Hülsmann]

 

<span style=”color: #1f1f1f; font-family: Arial, sans-serif; font-size: 28px; white-space-collapse: preserve; background-color: #f8f9fa;”>Hello, thanks for the reply. I didn’t receive any notification about the update you mentioned. I only had this notification “Bard 2.217 and Bard Pro 2.8 theme updates available” on November 14th, 2024. I got my Bard pro theme on November 14th. updated with this update. What should I do now? </span><span style=”background-color: #f8f9fa; color: #1f1f1f; font-family: inherit; font-size: 28px;”>Many of the pictures on my site look bad. They are either too big or too small.</span>

[vako]

Hi Ulrike,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

Kind Regards

[Ulrike Hülsmann]

This reply has been marked as private.

[vako]

Hi Ulrike,

 

Thank you for your cooperation. We’ve initiated the investigation process based on the provided login details. Please refrain from changing the login details until we provide you with the next update.

We’ll keep you informed as soon as we have any findings or updates regarding the issue.

Your patience is appreciated.

Kind Regards

[Ulrike Hülsmann]

This reply has been marked as private.

[vako]

Hi Ulrike,

We have identified that the latest WordPress update is causing an issue affecting many themes, including ours. You can find more details on the official WordPress site: https://core.trac.wordpress.org/ticket/62413.

The WordPress team has already announced that a fix will be released very soon (likely today or tomorrow). In the meantime, please rest assured that we are actively working on this issue and exploring potential workarounds. If we find a solution before the WordPress update is released, we will update the theme immediately. Please stay tuned for further updates from us and WordPress.

The new WordPress 6.7.1 is now available! Please ensure you:

Update to WordPress 6.7.1.

Update our theme (if you haven’t already).

Rebuild your thumbnails.

Following these steps should resolve the issue. If you encounter any further problems, don’t hesitate to reach out to us for support.

 

Best regards

[Ulrike Hülsmann]

This reply has been marked as private.

[Ulrike Hülsmann]

This reply has been marked as private.

[vako]

Hi Ulrike,

 

If the updates were fixed issue there is no need to rebuild the thumbnails in this case, and if you update the Bard Free theme it’s not a problem at all.

Kind Regards

[Ulrike Hülsmann]

Hi Vako,
<p class=”MsoNormal”><span lang=”EN”>thanks for the quick help. Now my website looks good again </span> <span style=”font-size: 12.0pt; mso-bidi-font-size: 11.0pt; line-height: 150%; font-family: ‘Segoe UI Emoji’,sans-serif; mso-ascii-font-family: Arial; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Arial; mso-bidi-font-family: Arial; mso-ansi-language: DE; mso-fareast-language: EN-US; mso-bidi-language: AR-SA; mso-char-type: symbol-ext; mso-symbol-font-family: ‘Segoe UI Emoji’;”>😊.</span></p>
Kind Regards

[Author]

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