• This topic has 3 replies, 2 voices, and was last updated 1 month ago by vako.
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  • #75490
    bridgette Mao
    Participant
    Premium Member

    Hello,
    I recently migrated to a new domain and am using the Ashe theme for both my old and current sites. After importing posts and settings and switching to Style 7, I noticed an issue with image display on the main page.
    Newly published posts with featured images are cropped and do not display the full image on the main page, unlike older posts from the previous site. This occurs across all devices. Additionally, on mobile devices, the header, feature slider, and post images are cropped out of frame.
    Could you please advise on how to resolve these image display issues? Any guidance would be greatly appreciated.
    Thank you for your assistance.

    Compare the newest post image, which appears cropped and smaller than the images from previous posts, when viewed on desktop.

    On mobile, observe how the header, featured image, and post image are all cropped on the main page.
     

    #75500
    vako
    Keymaster
    WP Royal Team

    Hi Bridgette,

     

    We apologize for the late reply we were in the Easter holidays.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #75507
    bridgette Mao
    Participant
    Premium Member
    This reply has been marked as private.
    #75512
    vako
    Keymaster
    WP Royal Team

    Hi Bridgette,

     

    The issue with the header section on mobile devices is already fixed.

    Regardign the issue with the featured images, they need to be rebuilt to the preferred size, For all featured images, we recommend using 3rd party plugin “Ajax Thumbnail Rebuild”

    Here is the video guide on how to use it: https://www.youtube.com/watch?v=_cfEaNKIH6E&t=2s

    Kind Regards

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