[Carina Wesenlund-Jonsson]

Hi!

I purchased the bundled themes and have activated Ashes pro child theme but I cannot get the choosable options on the edit page so what shall I do to be able to change options.

Any choice I make it al stays as it was after I update my page. I have tried creating new pages but that does not make a difference.

Please help!

[vako]

Hi Carina,

 

At first, sorry for the late reply, we had holidays and thank you for upgrading to PRO.

Please make sure that the changes you make are published and not saved as a draft if the changes are saved and published and still can have the issue.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Carina Wesenlund-Jonsson]

The pages have been saved and published but nothing changes they remain the same without any sidebars.

[Carina Wesenlund-Jonsson]

This reply has been marked as private.

[vako]

Hi Carina,

 

Weird case, we checked customizer options and everything works fine on our end, we were able to make changes and publish them.

Regarding the sidebars we can see that they are almost on all pages, please see the screenshot: https://nimb.ws/peIJwH

If the changes do not appear on your end, they can be related to your caching, please clear caching data of your website and browser too, after that check he website again.

 

Kind Regards

[Carina Wesenlund-Jonsson]

Hi Vako,

It is not a weird case, you checked the wrong parts, you checked entries and not pages, se below.

It is pages I have issues with not entries. There is not a single page that have sidebars.

These are the pages on my site accessed from https://w.gokboet.nu/wp-admin/edit.php?post_type=page

https://w.gokboet.nu/tjanster or https://wesenlund.se/tjanster

https://w.gokboet.nu/tjanster/administrativa-tjanster

https://w.gokboet.nu/tjanster/datatjanster

https://w.gokboet.nu/tjanster/extra-resurs

 

[Carina Wesenlund-Jonsson]

Just an addition, I have cleared cache several times. I have also cleared all cookies and restarted my browser. Tried different browsers and also logged in and out and restarted the browser.

[vako]

Hi Carina,

 

In the Ashe Pro theme sidebars can be enabled in several ways, first is to select page layout with sidebar, for this please navigate to Dashboard  > Appearance > Customize > General Layouts > Page Layouts and chose your prefered style which includes sidebars, here is the screenshot: https://nimb.ws/Pk14rf

The pages which are not listed in this customizer section can also use sidebars via page options, please navigate to Dashboard > Pages > Edit page > Page Options > Show Sidebar

Please make sure that widgets in the sidebar areas are added from the back end, please navigate to Dashboard > Appearance > Widgets and check sidebar areas are filled with widgets you want to be displayed.

 

 

Kind Regards

[Carina Wesenlund-Jonsson]

Hi and your reply does not help me the least. I have already done all that you have written. I also wrote that in the first helprequest that nothing saves the pages with sidebars, not even when I choose to create a new page.

I have sidebars enabled using the <span style=”color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>Dashboard  > Appearance > Customize > General Layouts > Page Layouts and chose your prefered style which includes sidebars,  </span>

Your next solution was the one that did not work as I wrote from the start. When I edit a page and the options it does not change, it stays the same despite how many times I change it.

The widgets on the sidebars are added on all other blogentries I have wrotten so they work from the backend part.

Please help me get this working as it should.

[vako]

Hi Carina,

 

Weird case, I will redirect this topic to the developer’s board and they will contact you.

 

Kind Regards

[Author]

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