[HUI TING Chou]

Dear sir

It’s my blog : https://huitinchou.tw

The banner at my blog (computer view) is normal, but when I saw my blog at my mobile, I found that the banner was been cut.

How to solve the problem?

Thanks a lots

[vako]

Hi Hui,

 

We have already sent all needed info via email, please check your inbox.

 

Kind Regards

[summitAdmin]

Hi Vako

I have a similar issue where the mobile version of the site is using a different banner than the desktop version, and I cannot find where that configuration is to change it. The banner it’s using is an old one from many draft versions ago, but it didn’t get updated when the final banner image was selected in the end. I’m reluctant to go through your raw code to find the instance of the image URL as it would be overwritten in subsequent updates of the Pro version of your theme, right? Please is there a way to correct the banner image option for mobile?

[vako]

Hi @summitAdmin,

 

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[summitAdmin]

This reply has been marked as private.

[vako]

Hi @summitadmin,

 

Done, please check and let us know if you need any further help.

 

Kind Regards

[Author]

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