[Shannon Halling]

Hello, I am having trouble with my featured images. The width has always been slightly cut off which I ignored but today my featured image is a totally different size. All images are 1024×1024 so I am confused why they are cut off and now look different sizes.

Here’s an example. The first featured image is smaller than the rest and the others are cut off width wise, yet they are all 1024×1024.

View post on imgur.com

[vako]

Hi Shannon,

 

Sorry for the late reply we were off for a while.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Shannon Halling]

This reply has been marked as private.

[vako]

Hi Shannon,

 

Please navigate to Dashboard > Appearance > Customize > Additional CSS section add the following snippet:

#post-428 > .post-media img {

height: 297px;

}

Kind Regards

[Shannon Halling]

This reply has been marked as private.

[vako]

Hi Shannon,

 

At first, sorry for the late reply, we had holidays.

Actually, the correct and best way is to upload images of good quality with dimensions more than 1300×500 and after that rebuild image thumbnails to your preferred size, but rebuilt image size should not be more than the original image dimensions.

Actually, there is no other way to make any kind of changes to the images.

 

Kind Regards

[Author]

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