Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
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  • #69848
    slinkylizard
    Participant
    Premium Member

    Hi, My featured image on my home page has the sides cut off when viewed on a mobile device. Is there a way I can fix this?

    Here’s a link to my website https://www.slinkylizarddesigns.com/

    Thanks,

    Lin.

    #69856
    vako
    Keymaster
    WP Royal Team

    Hi Lin,

     

    At first, thank you for choosing our theme and service.

    Can you please describe the issue you have in more detail? Please share a direct link to the page where the issue appears and for more clarifications, please share screenshots of the issue.

     

    Kind Regards

    #69932
    slinkylizard
    Participant
    Premium Member

    https://www.slinkylizarddesigns.com/

    I took a screen shot from my phone but couldn’t figure out how to post it here.

    #69938
    vako
    Keymaster
    WP Royal Team

    Hi Lin,

     

    To share screenshots, please try to use https://imgur.com/upload

    Kind Regards

    #69944
    slinkylizard
    Participant
    Premium Member

    https://imgur.com/a/rdLym1yHeader image

    Here is a screen shot taken from my phone. You can see that the sides of my header are cut off. It looks fine on my laptop.

    #69952
    vako
    Keymaster
    WP Royal Team

    Hi Lin,

     

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #69956
    slinkylizard
    Participant
    Premium Member
    This reply has been marked as private.
    #69963
    vako
    Keymaster
    WP Royal Team

    Hi Lin,

     

    We added a custom CSS snippet to fix the issue, please check and let us know if it works for you too.

     

    Kind Regards

    #69967
    slinkylizard
    Participant
    Premium Member

    Hi Vako,

    Yes it has fixed it! Thank you so much.

    Lin.

    #69970
    vako
    Keymaster
    WP Royal Team

    Feel free to contact us at any time, we are more than happy to help.

     

    Kind Regards

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