- This topic has 11 replies, 2 voices, and was last updated 1 year ago by vako.
February 28, 2022 at 5:17 pm #68158
I’m getting the below error when updating again. Can this be resolved?
An error occurred while updating Ashe Pro: Download failed. ForbiddenFebruary 28, 2022 at 7:01 pm #68163
At first, thank you for choosing our theme and service.
In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.
To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo
Please make sure to mark your reply as private to hide it from the public.
Kind RegardsFebruary 28, 2022 at 7:42 pm #68165This reply has been marked as private.March 1, 2022 at 10:32 am #68168
<span style=”color: #4f4f4f; font-family: Poppins, Helvetica, Arial, Verdana, sans-serif; font-size: 14px;”>Hi </span> @geekylorraine
Login URL does not work for us, please check for the shared link validation and share again.
Kind RegardsMarch 1, 2022 at 3:32 pm #68173This reply has been marked as private.March 1, 2022 at 7:08 pm #68179
We checked your website and seems that your service provider has some restrictions to different servers. Please contact your server/hosting provider & ask them to whitelist api.freemius.com and wp.freemius.com, after that you will be able to update the theme.
Kind RegardsMarch 1, 2022 at 8:01 pm #68180
Thanks. My host has asked, “if it would be an outbound connection or an inbound connection to the provided URLs that they are looking to be whitelisted?”March 2, 2022 at 11:13 am #68181
Both, please tell them to white list any kind of connection, those things are responsible to receive updates and transferring files from updated versions etc.
Kind RegardsMarch 2, 2022 at 3:08 pm #68188
If possible, would you be able to ask them for the IP addresses used for these connections and if they’re seeing a particular error message at all, please? 🙂March 2, 2022 at 6:58 pm #68193
Can you please describe in more detail what you mean by “would you be able to ask them for the IP addresses used for these connections”
Kind RegardsMarch 2, 2022 at 8:55 pm #68195
It’s just what the support team at my hosts asked today in relation to whitelisting the stated address.
For whatever reason, the automatic update was actually successful today though.March 3, 2022 at 10:54 am #68199
Great, because your host whitelisted mentioned connections. Please let us know if you need any further assistance.
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