[Anette Svendsen]

Hey,

I just activated the Ash Theme, followed the instructions. I also tried to import the demo content to see if anything would change, but my site is all white. I can only see my menu and my posts. Please help

[vako]

Hi Anette,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Anette Svendsen]

This reply has been marked as private.

[vako]

Hi Anette,

 

Weird, we checked your website and all we see here is demo content imported successfully, please see the screenshot on our end: https://nimb.ws/5v6DmU

Please let us know if we are missing any part of the issue.

 

Kind Regards

[Anette Svendsen]

That is weird, because when I logged in after you visited the site, it was all there. So now the theme works perfectly, thank you so much!

Kind regards

[vako]

Maybe there was some glitch regarding the caching on your website, anyway, we are glad if the other is no issues.

Feel free to contact us at any time, we are more than happy to help.

 

Kind Regards

[Author]

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