Viewing 9 posts - 1 through 9 (of 9 total)
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  • #75572
    Naima Abukar
    Participant
    Premium Member

    <span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>I have a problem i just purchased ash pro after i installed only the header is showing on my blog the who theme wont show up and after importing the demo content it says imported but it is still not working on showing up on my site please help how do i get this issue resolved?</span>

    #75575
    vako
    Keymaster
    WP Royal Team

    Hi Naima,

     

    At first, thank you for choosing our theme and service.

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #75579
    Naima Abukar
    Participant
    Premium Member
    This reply has been marked as private.
    #75580
    Naima Abukar
    Participant
    Premium Member
    This reply has been marked as private.
    #75581
    Naima Abukar
    Participant
    Premium Member

    Hello I haven’t got a reply from you yet and my issue is still not resolved?

    #75582
    Naima Abukar
    Participant
    Premium Member
    This reply has been marked as private.
    #75585
    vako
    Keymaster
    WP Royal Team

    Hi Naima,

     

    Sorry for the late reply we have been on holidays

    In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

    To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

    Please make sure to mark your reply as private to hide it from the public.

     

    Kind Regards

    #75589
    Naima Abukar
    Participant
    Premium Member
    This reply has been marked as private.
    #75592
    vako
    Keymaster
    WP Royal Team

    Hi Naima,

     

    Very well now we need the generated login URL from that plugin which allows us access to your website, as soon as you share the mentioned login URL we will start the investigation process.

     

    Kind Regards

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