[Naima Abukar]

<span style=”color: #222222; font-family: Arial, Helvetica, sans-serif; font-size: small;”>I have a problem i just purchased ash pro after i installed only the header is showing on my blog the who theme wont show up and after importing the demo content it says imported but it is still not working on showing up on my site please help how do i get this issue resolved?</span>

[vako]

Hi Naima,

 

At first, thank you for choosing our theme and service.

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Naima Abukar]

This reply has been marked as private.

[Naima Abukar]

This reply has been marked as private.

[Naima Abukar]

Hello I haven’t got a reply from you yet and my issue is still not resolved?

[Naima Abukar]

This reply has been marked as private.

[vako]

Hi Naima,

 

Sorry for the late reply we have been on holidays

In order to assist we need to check your website from the back end, please install this 3rd party plugin “Temporary Login Without Password Plugin” which allows us to access your dashboard without sharing access details.

To better understand how the plugin works, please watch the video guide below: https://www.youtube.com/watch?v=EMu0e78OpJo

Please make sure to mark your reply as private to hide it from the public.

 

Kind Regards

[Naima Abukar]

This reply has been marked as private.

[vako]

Hi Naima,

 

Very well now we need the generated login URL from that plugin which allows us access to your website, as soon as you share the mentioned login URL we will start the investigation process.

 

Kind Regards

[Author]

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